Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsAnalysis of training needs focuses on the specific audience in order to develop the materials, ensureappropriate content, level of detail, and to account for the various adult learning styles of the participants.Once staff training needs have been identified, training specialist will work establish the specific learningobjectives that must achieved within the training course(s). The learning objectives are the key tasks oractions trainees need to perform within their job function once they complete the training.2. Prepare Training Specialist and Knowledge Transfer Materials. Using information gathered duringthe needs analysis and with input from the Department and IME services units, the training specialistswill follow the pre-training template to work through the details of the training methodology. They willupdate, or in some cases develop, the training courses and set the training schedule based on the course(s)to be completed and the number of occurrences of each course. The training schedule will accommodatethe complexity of the material. The duration of a training session will increase as the complexity of thematerial increases. Training staff will develop a training overview for each training course. An exampleof a course overview based on well-known subject matter is shown in Figure 8-94.Training Course: HIPAA overviewObjective:Training Participants:Course Length:Delivery Media:This course assists the user with understanding the basic rules and regulation of the Health Insurance Portability andAccountability Act (HIPAA).Provider Services1 hourPersonal instruction using Brainshark training delivery platformPrerequisites:Proficiency Assessment:Background:N/ACourse Outline:(Course outline customized based on training participants.)Supporting Documents:Administrative Simplification Compliance Act (ASCA)ASCA LetterImplementation Guides v4010A1 and v5010Quizzes on material delivered through the Brainshark LMSCongress passed the Health Insurance Portability and Accountability Act (HIPAA) of 1996 landmark law to provideconsumers with greater access to health care insurance, to protect the privacy of health care data, and to promote morestandardization and efficiency in the health care industry. President Clinton signed HIPAA into law August 21, 2000.HIPAA includes provisions on Health Insurance Reform, Administrative Simplification, and Privacy.Figure 8-94. Sample Training Course Overview. Training plans will contain overviews of each course tobe conducted. The course overview provides unit trainers with key information as they begin trainingpreparation activities, while offering a picture of the intent of the course.Course materials for staff training sessions are developed using systems and operational proceduredocuments as the foundation. Training specialists and technical documentation specialists create systemsand operational procedure documentation which serves as the equivalent to textbooks for our trainingprogram. These step-by-step instructions and systems descriptions collectively become material used toproduce each unit’s work manual. These process documents are housed in our online document repositoryin the SharePoint Project Portal for all Team Noridian, Department, and IME contractor staff to accessbased on assigned security levels. Team Noridian considers the storage of all process documents in theonline document repository a best practice, as it provides all staff with consistent and accurateinformation and allows for easy access when it is needed. In addition, the use of the online repositoryassures that anyone accessing a process document is using the most up-to-date information available. Theuse of SharePoint also allows us to take advantage of its intrinsic version control management capabilitiesfor tracking history of document updates.Training materials are developed using Brainshark, our content management and LMS tool. Materials inBrainshark are accessible online and available from any location, and are even accessible through mobile8 | 165