Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operations7.7.2 Conducting MMIS and Workflow Process ManagementKnowledge TransferRFP Section 5.7, Requirement bOur training methods for MMIS and workflow process management knowledge transfer have beenproven effective. The training methods used to train staff for the Washington and Michigan MMISreplacement projects resulted in achieving CMS certification, which is indicative of proper use of thesystem capabilities in those self-administered states. Not only have our methods been proven successful,but with Noridian as our prime contractor, we bring six years of experience conducting MMIS trainingand workflow training to the Department and all users within the unique IME operational environment.Through development of OnBase workflows, we have intimate knowledge of the business processespresently used by each of the IME services contracts. Team Noridian will perform a detailed gap analysiscomparing existing business processes to those processes now available through the new MMIS. Thisknowledge and experience will be invaluable to the Department and the success of this project.We will train on MMIS and workflow process management during start-up and implementation phase, aswell as throughout operations for any new functionality implemented. Using Brainshark for training, wewill be able to create static training material, and as appropriate, insert screen capture / video to customizetraining and simulate step-by-step how to use the system.7.7.3 Knowledge Transfer for System Services ContractorsRFP Section 5.7, Requirement cDevelopment of the new MMIS requires interface with existing IME systems and tools such as the callcenter tracking tool and the data warehouse. Team Noridian already possesses knowledge of thesesystems through its present experience integrating with the legacy MMIS. We will coordinate with theDepartment to receive additional training on these tools to support improved functionality broughtthrough the implementation of the new MMIS.7.7.4 System and Operational Procedure Knowledge Transfer for StaffRFP Section 5.7, Requirement dWe will use Brainshark for training Team Noridian staff as well as Department and contractor staff. Acritical input for the development of training through Brainshark will be our operational procedures--essentially the textbooks upon which training will be based. We document operational procedures in astep-by-step manner, supporting each step with relevant graphics and supporting the whole procedurewith a flowchart. Each operational procedure is posted online so they are readily available for staff tocomplete their tasks. We consider these operational procedures to be an important internal controlbecause they increase consistency in performing tasks, which has a positive impact on both productivityand quality. When procedures change due to implementation of new or modified policies and procedures,maintenance of our operational procedures is a by-product of our change management process. Weprovide staff with operational procedures in a timely manner, prior to implementation of system changes.We will provide staff with adequate training to support the day-to-day operations of the new MMIS.Because we will implement eCAMS in phases to minimize the impact of the system replacementactivities to claims processing operations, we will create an integrated training plan in which ongoingoperational training occurs concurrently with training of new systems in a transitional stage. In addition,the ongoing training needs of legacy systems and applications not yet transitioned will continue to beaddressed. As such, Team Noridian will continue to utilize and update established training scheduleswithin the annual training plans in order to ensure timely training for staff that will not interfere withother staff training courses or with ongoing operations7 | 39