Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsAs shown in Figure 7-8, the Project Portal will provide the capability to shown an audit trail of theupdated documentation along with the primary owner of the document change and the associated date ofthe change to ensure the most current documentation is available at all times.Figure 7-8. Operational Procedure E-Form. The operational procedure change e-form providesinformation on the change needed and allows the Department and other users to review all requestsrelated to a specific operational procedure.Team Noridian will document all changes within 10 business days of a change in format as definedby the Department, and we understand that we must provide changes in documentation within 10days of the installation of any system or process change before the Department will sign-off on thetask. We also acknowledge that we will maintain standard naming conventions as verified during thestart-up and implementation phase and we will not reference any of Team Noridian's corporate namesin any documentation.7.7 Knowledge TransferRFP Section 5.7Team Noridian will draw on its vast training experience to support implementation and operationaltraining needs. We offer low risk to implementation and ongoing operations because we bring provenknowledge transfer approaches and innovative training tools. Our methods will benefit theDepartment; IME service contractors and stakeholders; and Team Noridian internal staff by enablingthem to quickly and successfully perform their job functions within the new MMIS environment.Implementing the new MMIS brings new functionality that will expand the overall capabilities of theIME and increase MITA maturity, but with the new system comes an expanded need for training andcultural change management to support staff as they adjust to new processes. To achieve knowledgetransfer, we bring you a wealth of experience in staff and stakeholders, established training methods, andinnovative training technology.Team Noridian has an established, extensive history of successfully providing training for staff andstakeholders. In our collective years of health care service and administration, we have trained more7 | 36