Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsConduct Boot CampOnce the contract negotiations are completed and Team Noridian is authorized to begin work, TeamNoridian will begin project initiation activities. Our proposed approaches, strategies, and plans will befurther detailed to establish the project work plan. Team Noridian’s focus is to ensure that personnel areadequately briefed on the project and fully understand their role and responsibilities on the project as wellas the tools and processes available to them to ensure success. A feature of our approach is an internalimplementation boot camp that we conduct prior to the start of implementation. The boot camp is arigorous series of activities that include classroom instruction, role playing, and system demonstrations.Boot camp covers the following topics:• Introduction to the project• Fundamentals of MMIS projects• Expectations, goals, and objectives• Organizational structure• Roles and responsibilities• Overview of the project work plan• Overview of the proposed solution• Demonstrations of system capability• Department standards• Security and privacy• iVision360 methodology• Training on facilitating small and large groups• Conducting effective meeting• Presentation skills• Project tracking and monitoring• Project governance processes (i.e., change, issue, and risk management)• Deliverable and document management• Introduction to the project tools• Project administration (e.g., travel, timesheets, facilities)We have successfully used this approach on all of our MMIS projects. The boot camp will be completedprior to contract start and will lead into the project orientation session we will conduct with theDepartment during project initiation. The intent of the boot camp is to prepare Team Noridian staff andready them for the phases and activities that follow. In addition, boot camp has the added benefit ofpreparing materials that are necessary to provide project management approaches and processes to theDepartment. Lastly, the boot camp prepares Team Noridian for project orientation sessions that will beconducted for the Department.Conduct Kickoff MeetingOne of the first activities Team Noridian conducts after the contract effective date is the next phase of theplanning process, which is initiated with a project kickoff meeting with the Department stakeholders.Team Noridian will hold a kick-off meeting with the department within 10 days of award.The purpose of the kickoff meeting is to establish initial working relationships and plan for programexecution in accordance with contract requirements for initial support and coordination; informationexchange; team communication; initial roles and responsibilities; initial schedule; project startupreadiness; action items; and other discussion points. A proposed kickoff meeting agenda is provided inFigure 8-5; this will be finalized with the Department post contract award. The kickoff meeting minuteswill provide a detailed summary of items discussed during the initial contract meeting betweenDepartment personnel and Team Noridian key personnel.8 | 7