Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operations• Department staff. Training focuses on the processes and procedures involved in supporting andmaintaining the new MMIS upon completion of the start-up and implementation phase and alsohighlights how the system implements the business rules and policies defined during the start-up andimplementation phase.• Team Noridian operations staff. Training centers on the day-to-day business and system supportoperations on the new MMIS. Sessions are tailored to align to the operational organization, soresources are able to attend courses relevant to their job duties. Training delivery is aligned with thephased released, so staff receives training ahead of the implementation Early Provider release andMMIS release.• IME contractor staff. As with our own staff training, knowledge transfer focuses on the use of thenew system as it relates to each of the different unit’s business functions. Sessions are tailored toalign to the operational organization, so resources are able to attend courses relevant to their jobduties. Training delivery is aligned with the phased released, so staff receives training ahead of theimplementation Early Provider release and MMIS release.• Providers and EDI submitters. Although we do not provide knowledge transfer for most theprovider community, when we train the Provider Services unit’s staff, we also ensure they are awareof all impacts to the provider community and assist them in the development of the proper materialsthat will introduce the providers to the changes they will experience as a result of the new MMISimplementation. This includes the implementation of the Early Provider changes including the WebPortal and online enrollment. We also offer assistance in the training of EDI submitters as we havedone throughout our years at the IME.Team Noridian will schedule and perform knowledge transfer activities during the start-up andimplementation phase as different functions are developed, tested, and deployed to the production stagingenvironments to prepare for implementation. As described in Section 8.3.2.4, Knowledge TransferActivities, knowledge transfer materials are created using the appropriate system and user documentationto create step-by-step instructions for each course and are approved by the Department before the trainingis delivered. The courses are provided based on a published course schedule. The courses leverage adultlearningtechniques and provide the users the opportunity to build knowledge over time with hands-onexperience and exposure to the system. Courses build on the user knowledge and teach more complextopics after users have mastered basic skills, such as navigation.Team Noridian uses post-training assessments to determine the retention level of staff upon trainingcourse completion. Post-training assessments offer the trainee and trainer immediate feedback regardinghow well the trainer absorbed and is able to relay the material.Team Noridian will complete all knowledge transfer to the Department, Team Noridian, and the IMEcontractors’ staff prior to implementation and will provide the Department with a letter certifying completion.8.4.1.2.6 Complete Communications ActivitiesRFP Section 6.4.1.2, Requirement lTeam Noridian’s communications activities covers two broad goals:• Establish connectivity with interfacing systems and conduct a final interfaces validation (especially ofcritical interfaces)• Ensure that the Department and IME end users are notified that the system has been established andthat it meets expected performance requirementsThe implementation checklist will contain specific items to verify the connectivity and performancerequirements of each of the MMIS interfaces to the Department, the IME contractors, the Pharmacy Pointof Service (POS) system, and any external interfaces. As discussed in Section 9.3 Current MMIS ExternalInterfaces, Team Noridian's new MMIS uses the EXACT service oriented architecture (SOA)infrastructure framework to automate the management and monitoring of interface performance. The8 | 186