Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operations8.3.2.4.3 Staff and Management User Knowledge TransferRFP Section 6.3.2.4.3, Requirements a through nTeam Noridian will develop training materials and tutorials that will be available online through theBrainshark content management and LMS. This content will be the basis for training of Team Noridianstaff, Department staff, and designated IME services contractor staff. Courses will be developed that aretargeted to specific areas of system functionality, and tailored for specific staff roles. Training curriculawill be organized to cover logical categories of content, while the courses within each curriculum aretailored to the specific job functions or roles of staff required to support elements of each category. Forexample, training curricula may be developed to support Department defined areas such as• System Features and System Interoperability• Process and Operations• Reporting• Document Management and Workflow• Security• Authentication and Registration• System Tutorials and System Navigation• Rules-Based Engine• Provider Enrollment and Management• Claims Processing• Prior Authorization• TPL Module• Member Module• Web PortalCourses within a curriculum, such as claims processing, will be tailored for the roles of staff supportingthat function. In this example, there may be courses developed for adjudication of specific claims typesprovided to adjudication staff while other courses such as development of claim edits and audits would beprovided to more senior staff performing this type of role. Figure 8-91 shows a staff person may beenrolled in multiple courses from one training curriculum.8 | 161