Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operations7.2 StaffingRFP Section 5.2Because Noridian, the prime contractor, is currently operating the IME Core MMIS contract, wealready have staff experienced with core operations and the IME best-of-breed structure. In addition,with the implementation of your new MMIS, we will bring new expert technology resources to the Corestaff. Those resources have worked with DDI and implementation of eCAMS and the othertechnologies we propose for the Core MMIS contract. By adding experts in our proposed technology tothe group of individuals who make up our current core staff, we will be able to provide and maintainthe best possible, qualified mix of all required staff.In the following section we respond to the general requirements from RFP Section 5, specific to staffing.7.2.1 Key PersonnelRFP Section 5.2.1 through 5.2.5Team Noridian has the right key personnel for this project—key personnel with relevant qualificationsand experience. As the Department works with our key personnel, the Department will find energetic anddedicated people who are truly motivated to help the Department attain its goals—goals that will bereached through open communication and ready collaboration.We selected our well-qualified key personnel for the strengths they bring to the MMIS and Core MMISoperations project, as well as for their commitment to quality and professionalism. Experience enablesour key personnel to make the right decisions, implement the right solutions, and communicate the rightmessage on the Iowa MMIS project.In working with our key personnel, the Department will find that the experience each brings to theproject is invaluable in managing change. Our key personnel understand the systems, schedules, andprocesses they will be using, and because of their experience, they can anticipate the downstreamimpacts of changes; thereby, planning and managing change with confidence rather than reacting tochange with uncertainty.We understand that the RFP lists 13 key personnel positions for the IME System Services proposal. Weare not bidding on the Pharmacy Point-of-Sale (POS) aspect of the RFP; therefore, we are not addressingthe POS operations manager key personnel position. In Figure 7-2, we provide the names of the keypersonnel that the RFP requires be in place upon contract signing for the start-up and implementationphase, along with their relevant experience. These individuals will be 100 percent dedicated to the newIowa MMIS project. The resumes, references, and letters of commitment for these people can be found inthe Resumes and Letters of Commitment tab, found at the end of Tab 6 of this proposal response. Thoseresumes show that each key person for the start-up and implementation phase meets all of the RFPqualifications for their respective position.We understand that the certification manager, operations account manager, claims operations manager,systems manager, operations quality assurance manager, and turnover manager must be named prior totheir related project phases.Key Personnel Position Key Personnel Relevant Experience for IowaAccount ManagerScott Hruska• Nearly five years of experience as the account manager for the IME Core MMIS contract whichincludes management of contract resources, change management procedures and processes, andperformance requirements.Systems ImplementationManagerRajesh Sharma• Certified PMP with 10 years of experience in project planning, execution, monitoring-controlling, andimplementations, including Texas Medicaid HIPAA 5010 and NCCI implementations• Bachelor of Technology -Electrical Engineering, National Institute of Technology, Hamirpur, India7 | 11