Part 4 - Iowa Medicaid Enterprise

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RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsFigure 8-97. Course Attendee Statistics. Key metrics are captured to track trainee participation andsuccess in each knowledge transfer course, supporting immediate tracking and reporting on knowledgetransfer progress and efficacy.Brainshark also facilitates surveys of trainees that provide feedback on the knowledge transfer contentand approach. Survey questions will also assess trainee satisfaction with the training specialists deliveringtraining, the value of the training materials, the training setting, and the pace of the course. Statistics arealso captured from these trainee satisfaction survey and reports will be generated and regularly assessedto support adaptations to training approaches. Reports of trainee satisfaction will be provided to theDepartment, supporting Team Noridian's commitment to visibility into the efficacy of knowledge transferactivities as well as reports of adjustments and accommodations made to better support trainees.8.3.2.4.11 Knowledge Transfer ReportsRFP Section 6.3.2.4.11Team Noridian will work with the Department and other key stakeholders to identify the target audienceand specific attendees to be trained on various curricula and the courses within each curriculum. Lists oftrainees can be loaded into Brainshark and then the courses to be completed by each trainee is associatedwith the trainee, providing a complete list of all courses each trainee will complete throughout the courseof the knowledge transfer phase of the project. Figure 8-98 provides a sample list of trainees enrolled in aparticular course. Reports can be generated from Brainshark to summarize the curricula, the associatedcourse, and the trainees designated to participate in each course. These reports will be supplemented bythe knowledge transfer schedule published to the Project Portal and will be communicated with theDepartment and the IME contractors to assure each trainee is available to attend knowledge transfersession related to their specific role-based courses.8 | 172
RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsFigure 8-98. Brainshark Enrollees. Reporting can be generated from Brainshark to summarize thetrainees enrolled in specific courses, when the trainees were enrolled, and when the course is schedule totake place.8.3.2.4.12 DeliverablesRFP Section 6.3.2.4.12Team Noridian has planned every deliverable in our Project Work Plan and our PMO will performmonitoring of our performance to ensure that each deliverable is provided based on the dates establishedin the approved WBS and Project Work Plan. To support this phase, Team Noridian will develop thedeliverables listed in Figure 8-99.Deliverable Agree to Meet? Section that Describes ApproachKnowledge transfer plan and knowledge transfer schedule including train-the-trainerplan and schedule.Yes Tab 8, Section 8.3.2.4Electronic knowledge transfer documentation. Yes Tab 8, Section 8.3.2.4Knowledge transfer database and application software. Yes Tab 8, Section 8.3.2.4Letter certifying the knowledge transfer database is built and software is operational. Yes Tab 8, Section 8.3.2.4Document version control plan. Yes Tab 8, Section 8.3.2.4Knowledge transfer schedule and conduct knowledge transfer. Yes Tab 8, Section 8.3.2.4Letter certifying completion of knowledge transfer. Yes Tab 8, Section 8.3.2.4Evaluation survey tools. Yes Tab 8, Section 8.3.2.4Knowledge transfer reports. Yes Tab 8, Section 8.3.2.4Figure 8-99. Knowledge Transfer Deliverables. Team Noridian develops all deliverables using itsdocumented deliverable creation and review standards and will deliver them in accordance with ourdetailed project work plan.8.3.2.4.13 Performance StandardsRFP Section 6.3.2.4.13Team Noridian will work with the Department throughout the start-up and implementation phase toidentify a complete list of all required staff to participate in knowledge transfer activities. Staff will beenrolled in the appropriate courses from applicable curricula. The Brainshark LMS reporting capturesknowledge transfer attendees, the courses, they have completed, and the scores they received on anyassessments associated with each course. A report of attendees and the courses attended will be provided8 | 173
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Part 4 - Iowa Medicaid Enterprise

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