Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsOur approach to managing the operational training efforts has worked exceedingly well for Team Noridian’scurrent Medicaid, Medicare, and commercial contracts. Collaboration between team leads, trainingspecialists, and quality analysts to assess training needs, prepare training materials, deliver training, evaluatetraining results, and update training materials has allowed for the integration of consistent trainingmethodologies across job functions and different lines of business. In addition, they are able to share bestpractices with each other and incorporate them into each unit’s core training curricula.The use of Brainshark as an online learning management system allows supervisors, trainers, and otherIME contractor staff the ability to control training content and timing, while also monitoring individualtraining progress and success.7.7.5 Designating a TrainerRFP Section 5.7, Requirement eThe training specialist in the Quality Monitoring and Control Unit will work with Team Noridianbusiness analysts as system changes are assessed, implemented, and tested, and as documentation isupdated to stay abreast of changes and their impacts and prepare training materials to coincide with timeframes for implementation.In turn, the training specialist will train professional services contractor staff to be able to perform theirjob functions using the new MMIS.7.7.6 Providing Initial and Ongoing Knowledge Transfer forOperational ProceduresRFP Section 5.7, Requirement fAssessing training needs is the first step of our training process. It drives the preparation of trainers andtraining materials and the delivery of training. Events such as the hiring of new or replacement staff,performance results, or staff requests for training trigger training activities that meet the needs of thosestaff. The implementation of new policies and procedures, and implementation of changes to policies orprocedures trigger change management processes; and training is a crucial aspect within our changemanagement processes.Team leads are responsible for managing the training needs of their staff. They work in collaboration withthe training specialist and quality analysts to assess new hire training needs, as well as ongoing trainingneeds of their unit. They also work together to identify opportunities for one-on-one training forindividual unit members. To address the training needs of their units, team leads may require staff toparticipate in existing training courses, or as new courses or series of courses are developed, they may askstaff to participate in the development of those courses to ensure they fully meet the needs of staff.Just as the training specialist collaborates with the team leads, the training specialist will collaborate withthe Department and IME services contractor staff to identify and address the training needs of theDepartment and services contractor staff. We will build on our collaborative relationships with the otherunits to support continued identification of opportunities for both group and individual training. As theCore MMIS contractor, we will also have a unique vantage point for identifying provider training needs,and we will share those observations with the Department and the provider services contractor, as well ascollaborate with them to develop a provider training, if desired.Once training needs have been identified, the training specialist will collaborate with the team lead andquality analyst to determine the scope of the training course. It is necessary to determine the learningobjectives, or the key items each participant should take away from the training session, as the trainingcourse detail and supplemental materials will be built around meeting these objectives.7 | 40