Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsFigure 8-91. Knowledge Transfer Curricula and Courses. Staff will be enrolled in courses from multiplecurricula based on their job functions.Tutorials are developed using multiple types of media including static content such as slides or forms,audio recording to provide description of the training content, and video including screen capturetechnology. Screen capture technology captures a video of interaction with a system. For example, atraining specialist may record the process of resolving a claim error; this video can then be inserted into atutorial allowing the training recipient to watch the actual claim resolution process. Incorporation of videocreated via screen capture technology enhances the learning experience by associating real situations intotraining material.Team Noridian has assessed multiple products available in the market space providing content creation,content management, and LMS functionality. Brainshark has been selected in large part because of itssimplicity of use and intuitive user interface. Static content such as power point presentations, enrollmentforms, or other types of documentation are uploaded to Brainshark. Video such as screen capture is alsoloaded into Brainshark. This content can be organized by simply dragging segments of content and droppingthem into a new location, thereby reordering the flow of the course. Figure 8-92 depicts the Brainsharkscreen that is used to organize presentation content. The segments on the left hand side of the screen mayrepresent a slide, a form, or a video, and each can be reorganized in the flow of the presentation. Audio isrecorded for each segment of the presentation and is tied to that particular segment so that if material isreordered, the associated audio is automatically moved with the corresponding content.8 | 162