Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operationsthe escalation appropriately. In situations where the Department permits contractors to use external datasystems, Team Noridian will provide electronic interfaces from those external data systems to the IMEdata systems to support automated performance reporting.Team Noridian acknowledges that as the MMIS Core contractor, we will have the authority and access toupdate files on the IME data systems (except those other state agencies operate) as needed to perform oursystem support responsibilities. When this occurs, information regarding these updates will be relayed tothe Department and any other affected parties using established communications mechanisms to providetimely maintenance that is transparent to the IME data systems. A full discussion of our entire interfaceapproach, including all processes, tools, and a description of all MMIS interfaces, is included in Section9.3 Current MMIS External Interfaces.7.1.5 Changes and Requests for InformationRFP Section 5.1, Requirements g through i, and nNoridian currently provides processes that the IME uses to request, track, and report on system changemanagement requests (CMRs) or system problems. The workflow process management system, OnBase,is at the core of these processes. We currently receive these requests from the IME contractors orNoridian staff, and triage them. Once we determine whether a system change is needed, Noridian meetswith the Department and the affected IME contractor to discuss, schedule, and begin development on therequest. The request is tracked through analysis, design, development, test, and implementation throughour change management workflows. Requests for improvements in operational procedures are submittedand controlled using these same mechanisms.For this new contract, Team Noridian will take advantage of some of the newer technology available,along with the workflow capabilities of eCAMS, to enhance our current OnBase CMR system with toolssuch as ReqTrace and Subversion. ReqTrace provides highly automated means of tracking requirementsthrough the entire information systems development methodology (ISDM). Subversion tracks source codemodification. We will work with the Department and the IME contractors to design and develop theseimprovements during the start-up and implementation phase to ensure all of the users of the current CMRsystem are aware of the enhancements to the system. The complete system flow will be fully documentedin the operational procedures manuals, and we will provide knowledge transfer to the Department and theIME contractors prior to its implementation. The system will include the requisite steps for Departmentreview and approval of CMRs, and requests for business procedure improvements. We will also useOnBase to respond to Department requests for information and assistance within the timeframe that theDepartment specifies. This process will be facilitated by the use of automatic alerts and timers built intothe system.Our in-depth IME experience and its associated contracts has allowed us to develop first-hand knowledgeof the key details necessary to properly document a system change or notice of system problem. In ourrole as the IME Core contractor, we annually implement nearly 200 system change requests, andcoordinate the resolution of, or implement corrections for, nearly 375 problem notifications. Theenhanced system that we implement will take advantage of both this knowledge of current IMEoperations and new technology to augment the current processes.As part of our full CMR procedures, Noridian currently maintains operational procedures for all of thetasks associated with MMIS Core contractor functions. Updates to these operational procedures arerequired when system changes occur. The operational procedure updates are currently tracked through theOnBase change management system to ensure they are made, reviewed, and posted. Team Noridian willcontinue to include the update of operational procedures and other system and/or user documentation aspart of our change management processes.7 | 8