Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsIn addition to the post implementation assessment, well written and user friendly documentationprovides a common understanding on how the system functions, how business operations will beperformed in the future to-be environment, how to use the system, and how to maintain the system.This documentation also helps complete the transition from implementation to operations.Documentation also provides a long term foundation for operating the new MMIS after the Departmenthas accepted the post implementation evaluation.Documentation aids communication, enhances knowledge transfer, preserves historical projectinformation, and satisfies government and legal requirements. Team Noridian understands the need tomaintain proper and full documentation to enable users, whether they are from the Department, externalsources, the IME professional contractors, or the Team Noridian technical and operations staff toeffectively utilize, maintain, and operate the system. This includes internal documentation as well as webpublishedmaterials that assist the providers with using the Web Portal. We will assist the ProviderServices unit by providing them knowledge transfer and information on the system so they can publishthe necessary provider manuals. Team Noridian will provide online help as part of the new MMIS andwill also provide documentation to assist the EDI submitters in the correct submission of claims.Team Noridian fully recognizes that a keyelement in the success of any project is thequality and usability of the project deliverables.It is also imperative that the deliverablepreparation and approval processes do not havean adverse impact on the schedule. For thosereasons we use a repeatable deliverable processwhich emphasizes obtaining advance approval ofthe format, content, and acceptance criteria foreach deliverable. This gives both Team Noridianand the Department a clear and timely understanding of expectations for the deliverable, andencourages involvement of the Department throughout the deliverable development process. We adaptthis process to meet the needs of each of our projects, but the element of customer participationthroughout the process is fundamental for all projects.Figure 8-107 depicts the process that Team Noridian has successfully used on other Medicaid projects.8 | 196