Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operations8.2.7.7.11 Contractor ResponsibilitiesRFP Section 6.2.3.7.11, Requirements a through jTeam Noridian will provide the Department project management plans for review and approval within 45days of contract award as shown in the project work plan in submitted in Tab 6.8.2.7.7.12 Performance StandardsRFP Section 6.2.3.7.12, Requirements a through kTeam Noridian will provide the department project management plans within 45 days of contract awardas shown in the project work plan submitted in Tab 6.8.2.7.8 Contract Deliverable ProceduresRFP Section 6.2.3.8Team Noridian understands the Department's timeline for review and approval of contract deliverables isan aggressive benchmark that can only succeed if the Department understands the format and content ofthe deliverable to be approved. Deliverables cannot be needlessly lengthy or contain information notpertinent to the scope of work to be reviewed. Team Noridian has also learned from experience that manydeliverable reviews are better facilitated through collaborate deliverable walkthroughs or demonstrations,where Team Noridian and the Department walk through the deliverable, whether system or documentbased, and explain how the requirements have been met.Team Noridian appreciates that the Department plays a key role in the deliverable process and needs toplan for the availability of the necessary resources to facilitate that procedure. We have carefullyconsidered all of the Department’s’ stated responsibilities related to each deliverable and have includedall of the required review and re-review steps in our project work plans to support the Department’splanning. All deliverables are included in our project work plan and are clearly marked in the Indicatorcolumn as "Deliverable”. In addition, our tasks are all deliverable-based so that all associated tasks andmilestones are grouped to show relation to completion of each Department required deliverable.Team Noridian develops Deliverable Expectation Documents (DXD) for each contract deliverable. TheseDXDs describe the proposed format and content of each deliverable and once approved, are used by staffmembers to produce the deliverable. Team Noridian understands that all DXDs are subject to theDepartment’s review and approval before the deliverable can be started and we build tasks and time intoour project work plan to handle this initial review. No work will begin until the DXD is approved, andTeam Noridian understands that the department may reject deliverables that do not conform to theapproved DXD. Team Noridian has a library of documentation from previous projects andimplementation and can often provide examples of prior deliverables, in addition to the DXD.Before submitting any DXD or deliverable to the Department, Team Noridian will execute our internalreview process which includes a preliminary walkthrough with management and quality assurance staff tointroduce them to the deliverable format, purpose, and suggested content. Following that walkthrough, weperform an internal quality assurance review, any re-work based on that review, and subsequentmanagement review and sign-off on the submission. These internal steps help to ensure that the DXD ordeliverable as submitted will meet expectations.Team Noridian's deliverable creation, review and approval process is described in Figure 8-23.8 | 36