Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operationsand team quality assurance records, results of process reviews or internal audit findings, results of externalaudits, working papers, CAPs and supporting information, status reports, and performance reports.All records are maintained on the Project Portal and are available to authorized users at all times. MMISoperations reports are maintained in OnBase with online access. Team Noridian also maintainsdocumentation of the methodology used to measure and report completion of all requirements andattainment of all performance standards including the source of the data and sufficient detail to allow theDepartment or Team Noridian to replicate the results.7.5.4 TrainingRFP Section 5.5, Requirement dTeam Noridian understands that as the CoreMMIS contractor, we are responsible forproviding the necessary knowledge transfer tothe professional services contractors' staff whennew processes are implemented or when changes occur in the system. Noridian currently provides thistraining or a notification to the designated trainer or contact for each unit, if there is a potential impact tothe unit, provider, or member community.For the new Core MMIS contract, we will designate a training specialist who will have the primaryresponsibility for this knowledge transfer. The Quality Control and Monitoring Unit will support thetraining specialist, along with subject matter experts in each of our areas, to help develop the materialsand deliver training.Team Noridian's knowledge transfer program will focus on the use of training materials and methods thatare consistent, comprehensive, and flexible, based on quality plans. We will ensure training programsincorporate retraining modules, assessment and evaluation methods, feedback to trainees, and reportingmechanisms to the Department for their review. Repetition in various presentation modes and testing forknowledge acquired help confirm staff are becoming fully capable and knowledgeable to perform theirjob functions.We use a variety of training methods and tools including operational procedures, manuals, visual aids,computer-based training using a LMS, hands-on training, and role-playing to ensure lessons aresuccessfully communicated. The training specialist, assisted by designated business analysts or other staffwho are subject matter experts in their defined area, conduct the actual training.We will assist the Provider Services unit by providing them knowledge transfer and information oneCAMS so they can publish the necessary provider manuals. Team Noridian will provide online help aspart of the new MMIS and will provide documentation to assist the EDI submitters in the correctsubmission of claims.7.6 Operational Procedures DocumentationRFP Section 5.6Team Noridian’s documentation process for the eCAMS implementation and operations is acomprehensive deliverable process. The process involves the Department, Team Noridian, and otherstakeholders associated with the new MMIS project to ensure that delivered documentation meets theIME's business needs.Team Noridian will develop operational procedures as a subset of the user documentation we develop foreCAMS. The existing Core MMIS operational procedures provide a guide for the ongoing managementand operation of the MMIS, and Noridian currently produces and maintains them as part of our Core7 | 33