Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operationsimplementation task to achieve knowledge transfer to the Department staff. The follow activities areprovided by the PMO for the transition to operations task:• Earned value tracking to objectively measure project process through the implementation phase• Under the direction of the Project Manager for PMO, maintain detailed project work plan and reportstatus to the Department to ensure activities remain on schedule and any risk to schedule delaysare proactively mitigated• Collaboratively track and mitigate risks and issues during the implementation task to allow TeamNoridian to proactively work with the Department to identify and address risks and issues therebykeeping the project on schedule and budget• Provide methodology and process support to Team Noridian, the Department, IME contractors, andother stakeholders to ensure that best practices and process improvements are made as needed toensure an efficient and effective project• Provide tools to support Team Noridian, the Department, IME contractors, and other stakeholders asneeded to ensure there is an overall understanding of the tools supporting the completion of theproject within the defined schedule and budget• Monitor implementation checklist to track the progress of the detailed implementation tasks requiredto successfully deploy the MMIS, including Team Noridian, the Department, IME contractors, andother stakeholder tasksEntry CriteriaThe methodology includes specific entry and exit criteria for system implementation, and the project andquality management activities, tools, and techniques. The entry criteria for the transition to operationstask are:• Completion of the Conversion Plan. Conversion is a key component of the transition to operationstask and these activities generally do not precede its development. In some ways the development ofthe Conversion Plan is the first step towards a Transition to Operations Plan.• Completion of the first iteration of development for each business area. Team Noridian includestransition planning activities in each development iteration. Starting with the first release to test, thedevelopment team is developing the scripts and checklists to implement their code. These evolve andbecome codified into formal checklists and plans as development completes. During integrationtesting the team has the first opportunity to combine the individual iteration release steps into aformal transition plan, which is further tested and evolved before actual go live.Transition to Operations PlanningTeam Noridian supports implementation by developing, delivering, maintaining, and executing aTransition to Operations Plan, which contains the implementation checklist that includes the key tasksand milestones required for an efficient and effective transition of functionality to the operational phase.In addition, the plan includes the methods, processes, equipment, staffing roles and responsibilities,deliverables, and success criteria that are necessary for the MMIS implementation. The Transition toOperations Plan includes tasks to be performed by the Department, IME contractors, and Team Noridianand it will be delivered for review and approval at least six months prior to each phased implementation.The Transition to Operations Plan provides the framework of Team Noridian’s approach for theproduction release. The Transition to Operations Plan is developed based on CNSI’s experience inimplementations of other health care information systems such as the Washington ProviderOne and theMichigan CHAMPS MMIS implementation projects, where we conducted a phased rollout for useablefunctionality including Provider Portal, enterprise document management system, provider enrollment,and the remaining MMIS system. Noridian has also implemented several health care systems includingMedicare implementations where the provider EDI functionality was rolled out early as well as thetakeover of Iowa’s current MMIS where almost 60 enhancements were rolled out early prior to full8 | 177