Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operationsalerted to anticipate and watch for new risks,assess previously identified risks, and sound thealarm to execute approved mitigation processesshould a risk trigger event approach or occur.New risks and updates to known risks aremaintained in the project’s risk profile on theProject Portal.Risk sources may be internal or external and theymay be generated from issues arising during thecourse of the project. For example, identifiedrisks could be issues related to loss ofconnectivity, abuse of privacy information,inability to hire a sufficient number of staff intime, loss of prior contractor staff to otheremployment opportunities, or facilities problems.The best way to address risk is to identify it earlyand prevent, reduce, or avoid the risk fromhappening. We review anticipated risks anddevelop a mitigation plan for those risks.Addressing risks requires management attentionFigure 8-14. Risk Management Plan. Teamand clear definitions of responsibilities andNoridian's Risk Management Plan is based onexpectations. During start-up the Accountour implementation experience with large scaleManager provides the implementation projectprojects such as an MMIS implementation.team with specific roles and clear responsibilities,which include communicating issues, notifying stakeholders of risks, and mitigating risks.Risk management consists of open communication as we conduct implementation tasks and activities.Our organizational structure ensures that we have the assistance of the project leadership involvement, asneeded, to mitigate all risks in a timely mannerwhile staying on schedule and budget.8.2.7.7.4 Issues Management PlanRFP Section 6.2.3.7.4Team Noridian’s Issue Management Planestablishes the processes we implement toidentify issues, assess them, and develop andreview plans to address them. The issuemanagement process is both reactive andproactive in nature. As a reactive process, issuemanagement responds to incidents reported toTeam Noridian. As a proactive process, weseeks to identify potential problems before theyimpact the project. An issues management planoutline we have used for previous engagementsis provided in Figure 8-15. This and alldeliverable formats are subject to Departmentreview and approval.Figure 8-15. Issue Management Plan. TeamNoridian's Issue Management Plan is based ourexperience with large scale implementation projects.8 | 25