Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operationsedits virtually eliminate keying errors. Data entry is primarily performed through data entry screens on theProvider portal, which reduces the volume of issues and delays resulting from loss of forms in the mail —and thus the amount of time needed to process new applications and maintenance requests. In turn, thetime saved with this new functionality frees the enrollment specialists to focus on more critical businessfunctions, such as credential verifications, provider outreach, and customer service.The portal offers the following benefits to providers:• Improved access for participating providers who can now interact with the Department’s Medicaidprogram 24x7 rather than waiting in a call queue during business hours• Reduced provider call volumes because they can check on the status of their application and requestchanges to their records directly through the self-service feature• Improved customer service because of shorter processing cyclesFigure 9.1.2.1-8 shows a sample screen shot from the provider portal’s main menu as it appears to anenrolled provider. The terminology in our sample screen shot is drawn from a previous deployment;eCAMS will use IME terminology for its implementation.Figure 9.1.2.1-8. eCAMS Self-Service Provider Portal. The main menu of the eCAMS provider portalmakes primary functions available to authorized providers twenty-four hours a day, seven days a week.9.1.2.1 | 18