Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operations8.2.7.2.3 Project GovernanceRFP Section 6.2.3.2 Requirement g through kTeam Noridian will use the Issues Management Plan for issue management. This approach includesprocesses to identify, monitory, control and report issues, including statistics and aging criteria. Issueswill be logged in the Project Portal. This plan is described in detail in Section 8.2.7.7.4.Team Noridian will follow the processes documented in the Change Management Plan to manage andcommunicate changes with the Department. This plan includes the process to provide justification forCMRs. This plan is described in detail in Section 8.2.7.7.9.Team Noridian will provide the names of key personnel, including resumes for changes to the proposedpersonnel, within 15 days of contract signing.Team Noridian will submit contractor invoices in a timely manner and in the format required by thedepartment as specified in the contract, and as outlined in the sample contract.Team Noridian will participate in or support the Department in state and federal reviews, certification andaudits as detailed in Tab 11 of this proposal response.8.2.7.3 PMO Processes, Policies, and ProceduresRFP Section 6.2.3.3Team Noridian knows that diligent adherence to disciplined project management processes, which arepart of the overall Quality Management Plan, is key to the success of this project. The primary focus ofour project management approach is to ensure the MMIS project remains on schedule, while ensuring thatwe deliver high quality products and services that meet or exceed the requirements. Our approach alsoensures roles, responsibilities, and resource allocations are clear and managed by our teams and meetscustomer expectations while minimizing risk. It also positions the project to accept and manage thechanges that are likely to occur over a 32-month implementation.Team Noridian’s project management approach is based on the formation of a trusted partnership with theDepartment and is focused on ensuring that the Department successfully achieves its project objectives.To this end, Team Noridian will develop a PMO overview document to describe the purpose and charterfor the PMO. The purposes driving our PMO approach include:• Defining, guiding, and disciplining the implementation of an MMIS• Implementing and operating a certified MMIS• Providing reliable, consistent, client-focused project management services in support of theDepartment's goals and overall mission• Communicating the right information to the right people at the right timeThe PMO overview document will include:• Members by role and name• PMO staff roles and responsibilities• Descriptions of any PMO working groups, such as the risk assessment board, and their function• PMO methodologies and tools used to report, monitor and control the projects• How project activities are scheduled and prioritized• Document management processes• Methods to track and approve deliverables and milestones• Methods to track action items and decisionsIn addition, the PMO overview will reference other project management plans that include processes thatinvolve the PMO, such as:8 | 15