Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operations• Deliveries of test plans, test scripts, test results and evidence, final test result reports, updated RTM'sand DSDs will follows the schedule as provided in the Project Work Plan.8.3.2.4 Knowledge Transfer ActivitiesRFP Section 6.3.2.4The success of a new system implementation is not only measured based on timeliness of systemdeployment but, more importantly, requires staff knowledgeable in performing daily operationalfunctions. Knowledge transfer is a critical element of a successful implementation. Team Noridianblends knowledgeable staff, proven solutions, and innovative tools to assure all stakeholders aretrained timely and effectively.Knowledge transfer is an essential component ofthe success of any system implementation. It iseven more critical in an environment like theIME that incorporates multiple best-of-breedservices contractors. Selection of a contractor having the awareness of the intricacies of ownership ofbusiness processes between these contractors and in depth knowledge of the existing operation will beparamount to the success of this implementation. Team Noridian brings this knowledge and willcapitalize on existing relationships with the Department and the services contractors to provideknowledge transfer processes and content customized to the uniqueness of the IME environment,supporting the continuation of collaborative positive relationships, ultimately reducing the risk inherent inimplementation of the new MMIS.8.3.2.4.1 State ResponsibilitiesRFP Section 6.3.2.4.1, Requirements a through cTeam Noridian, through its prime contractor Noridian, has built collaborative relationships with theDepartment and the IME services contractors throughout our tenure as the IME Core contractor. Theserelationships will continue to grow throughout all phases of the contract, but will be especially importantin establishing a positive tone for exchange of information during the start up and implementation phase.We will rely on our existing knowledge of the workflows and business processes performed by each ofthe IME services contractors as the foundation for development of knowledge transfer processes and thedevelopment of training materials to support knowledge transfer activities.We will involve the Department and key IME services contactor staff in joint application design (JAD)sessions, in user acceptance testing (UAT), and in operational readiness testing (ORT) to assure theunique needs of the IME are the foundation for system functionality development. We will customize ourapproaches based on feedback from the Department and other stakeholders to assure that trainingmaterials and approaches are successful at the outset, minimizing the need to rework or adapt changes toprocesses and materials.Our detailed work plan and project schedules will be refined throughout the beginning of the start up andimplementation phase. These materials will provide clear indicators of when knowledge transfer activitiesare planned for each business area. Any updates to the project schedule resulting from requests of theDepartment or other project stakeholders will be promptly made to the work plan and schedule to assurethat all stakeholders are aware of time frames for knowledge transfer activities. This open communicationto all stakeholders will help assure that staff are available for training at the right time to receive training.Team Noridian will develop detailed system design documents throughout the start up andimplementation phase as required by the Department. Our business analysts, documentation specialists,and training specialists will collaborate to use these materials as the foundation for training materials.Training will be packaged into curricula and courses tailored to the unique needs of each business unit.All training materials will be made available through the online Brainshark learning management system8 | 158