Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS Operationsfrom the Department and the IME services contractors, as well as preparation of materials to conductprovider training.We will build the training plans to capitalize on our experience in preparing, scheduling, and conductingoperational training of health care processes and systems. The plan contains a detailed training schedulethat matches the MMIS system phase-in, taking into account the early roll-out of provider managementfunctionality. Training specialists will collaborate with the Department and other units in the course ofpreparing knowledge transfer sessions to closely monitor workload levels to ensure new MMIS systemtraining will not impact the unit’s ability to maintain required productivity and quality levels. We mayrecommend alternate training reschedules inthese instances, if the delay will preventnegative impact to current legacy operations. Ifrescheduling training courses is not an optionbased on achievement testing milestones,training specialists will be prepared to divideunits into smaller sections to ascertain alldesignated staff receive the appropriatetraining while minimizing the time and amountof staff away from operational activities.Team Noridian will continue to use ourestablished training approach as the foundationto meet our ongoing training needs. Thisapproach is depicted in Figure 8-93. Ourexperience indicates by continuously followingthe key steps of our training approach, we willensure consistency, thoroughness, and qualityof the training provided to all Team Noridian,Department, and IME contractor staff, as wellas Iowa Medicaid providers, and stakeholders.This approach also allows for updates thatreflect the differences in each period of thecontract and for the application of lessonslearned to improve the training program.Figure 8-93. Team Noridian Training Lifecycle.Our training program is driven by the continuousassessment of training needs.1. Assess Knowledge Transfer Needs. The training specialists and business analysts supporting eachfunctional area will analyze each unit’s training needs as the new MMIS systems are being implementedin preparation for testing phases. We will identify individual and unit areas of focus based on assessmentof functionality and efficiencies of the new MMIS system. Systems testing staff and business analystswill collaborate with the training specialists to determine training needs based on system changesresulting from system updates made during testing; these staff will continue to coordinate during theoperations phase to identify knowledge transfer needs to coincide with implementation of system changesrequired to fulfill new regulations or to address system change management requests (CMRs).Training specialists will use an established training template as the framework for building training andconducting knowledge transfer. Team Noridian requires all personnel involved in creating trainingcourses, schedules, and materials use this template. The template covers pre-training activities, deliveringtraining activities, and post-training activities. The five steps always followed in training developmentinclude identification of the unit training participants and their respective needs, development ofcorresponding learning objectives, identification of the design for assessment of knowledge transferobjectives, determination of the training method, and identification of the training schedule.8 | 164