Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsWe will provide any office supplies and special needs equipment, including but not limited to ergonomicequipment, required by Team Noridian. If a need for personal workstation printers is identified, we willobtain Department approval. If the Department approves, Team Noridian will work through TeamNoridian's IT division to procure printers, cables, and software, and will sign over ownership to theDepartment at the time of connection to workstations in the IME facility.8.2.7 Project ManagementRFP Section 6.2.3We use a comprehensive project management and information system development methodology that isbased on numerous industry standards. We will establish a PMO. We will define metrics and reportingmechanisms that allow all PMO members to assess the project and support primary PMO objectivessuch as change and issue management. Our project portal further enables the PMO by providing asecure, centralized, auditable repository of project information.Team Noridian's perspective in planning and managing this implementation is that this project representsmore than just an implementation of an MMIS. This project is about establishing a resilient infrastructure,while meeting current needs, to prepare the Department for the focus on health care and a continued focuson meaningful quality outcomes. Our iVision360 methodology puts the user and the business context atthe center to ensure each component is built correctly the first time. A lesson we have learned is tocontinually evolve and improve the methodology to incorporate experiences from actual projects. Wehave continued to refine iVision360 and customize it specifically for the MMIS market. One of theoverarching features of iVision360 is that it integrates our project management and ISDM processes intoone comprehensive, integrated approach to total project delivery and assurance.In this section, we also present the key tenets and the philosophy for Project Management during start-upand implementation, and the entire project that is within a framework of our PMO processes and qualitymanagement methodology. Much of the content of our response, and in the detailed project work plan, isa result of detailed planning born out of the discipline and maturity we have achieved from many similarprojects and contracts, including the MMIS implementations in the states of Washington and Michigan aswell as existing contracts with IME and multiple Medicare implementations.Noridian, as the prime contractor, has policies in place to manage large implementation and operationsefforts. These processes are compliant with Generally Accepted Accounting Principles (GAAP) and theyallow us to adhere to the highest ethical standards, and exert financial and audit controls, and separationof duties. Specific contract management processes are described in more detail in Tab 7.Team Noridian’s proposal is also based on a plan-driven approach and methodology. Our approach toeach of the RFP-defined phases and tasks documents the results of our planning and is based on detailedplans that are ready for implementation, upon Department approval, when Team Noridian is selected asthe MMIS system services contractor. A central theme is our highly-collaborative delivery model.Department and other IME contractor stakeholder involvement is a key element of our approach and westrive to involve stakeholders in a meaningful manner. It will ensure that we are “right the first time” andwill result in end-user satisfaction. We deliver on this promise with our interactive approach toestablishing the plans, implementing the Project Portal to increase the level of collaboration, andconducting detailed design and construction in an iterative manner. The Project Portal is implementedusing Microsoft SharePoint and is discussed further in this section.8.2.7.1 State ResponsibilitiesRFP Section 6.2.3.1, Requirement a through sTeam Noridian understands and acknowledges the Department’s responsibilities for the requirementsspecified in this section. We will support the Department in meeting these responsibilities through the8 | 13