Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsFigure 9.1.2.1-31. eCAMS Image Retrieval. Images of correspondence and other documents are easilyretrieved in eCAMS. This letter illustrates a condition where the provider's application has been placedinto a pending status until the TIN has been supplied.eCAMS also has the ability to interface directly with the Cisco Customer Relationship Management(CRM) system used by IME to provide integration with provider contact information collected and storedin the CRM system.PR1.02.09eCAMS supports identification of incomplete applications. eCAMS wizards provide a step-by-step,interactive, enrollment application. Using the wizards, the provider cannot proceed to the next step in theenrollment process until all predecessor steps have been completed. The provider cannot submit theirapplication until all enrollment steps required by the Department are complete. IME provider enrollmentspecialists can see all applications that are incomplete by using the eCAMS application list function andfiltering for the status value "In Process." Figure 9.1.2.1-32 shows the application list with the searchcriterion of "In Process." All applications shown in this list are awaiting additional information from theprovider and are incomplete. The IME enrollment specialist can sort the returned on Application StartDate to view either newest to oldest or oldest to newest. Additional filter criteria can be entered to zero inon a specific type or on an individual enrollment application. Applications can be retained in eCAMS fora period of time configured to the Department's data retention requirements.9.1.2.1 | 46