Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsPR1.06Through eCAMS integration with OnBase Noridian's solution supports a wide range of communicationswith providers. Team Noridian captures and retains all inbound and outbound correspondences, imagedattachments, and other documents in the OnBase EDMS repository. OnBase and. eCAMS work togetherallowing authorized users to retrieve images of all outbound and inbound correspondences andcommunications. For example, correspondence related to provider enrollment can be retrieved in theProvider Management business process area. Correspondence or communications related to Claims canbe retrieved in the Claims business process area. Correspondence and communication is also captured inthe Case Management function of the Program Management business process area. In the CaseManagement function, retrieval is by provider rather than by business context.Figure 9.1.2.1-37 shows the eCAMS functions to generate and retrieve written communications — all ofwhich are considered correspondence.Figure 9.1.2.1-37. Generate and Retrieve Provider Communications. The Provider Details pagehighlights the Generate Correspondence and Retrieve Correspondence functions. By selecting theRetrieve Correspondence button, the authorized user is transferred to the OnBase repository where theycan view any written communication with the selected provider.Refer to Team Noridian's responses in section 9.1.2.1.2, Requirements PR1.02.07 and PR1.02.08, foradditional details on correspondence tracking in eCAMS.As shown in Figure 9.1.2.1-38, eCAMS has the ability to communicate directly with providers within theProvider portal using the My Reminders function.9.1.2.1 | 52