Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsDepartment to determine the content, format, and frequency of these reports. In addition to the writtenreports, Team Noridian will also provide a performance dashboard called HealthBeat, which we will useto present metrics in a centralized location to the Department.HealthBeat provides a comprehensive business activity monitoring framework, along with the capabilityto facilitate continuous process improvement. As the system handles each business process, it collectsprocess-related data in the process data store. This data is then used to display the process dashboard andprovide visibility to the process metrics and the health of the operation. The system also uses workflowbasedanalytics to provide feedback on the potential bottlenecks and business performance issues.Thresholds can be configured to display performance in the traditional "red", "yellow", and "green"dashboard status. All the identified business services, including those of component contractor's activities,will use a common framework to feed events into a single repository. This event repository uses metadatato show in real-time or near real-time (depending on the nature and the type of business service) thehealth of any process.HealthBeat enables the setup of a hierarchy of business objectives (goals) that can be linked with metricsand business events and services. This will allow the Department to monitor the health of businessprocesses not only in the short term, but also over the long-term to track the historical trend. Thisapproach allows the Department to actively utilize real-life data in the business process configuration, andensures continuous business process improvement across all business process areas. During the start-upand implementation phases, Team Noridian will work with the Department and with the other IMEcontractors (through the Department) to review and define all performance measurements, and methodsand formats for reporting the measurements.Team Noridian will use the Project Portal as the electronic project repository through all project periods.The Project Portal will be installed and configured upon contract award for use by both Team Noridianand the Department. All internal project participants, including designated Department staff, will betrained on its use through appropriate mechanisms.The Project Portal will provide management control features that integrate all project managementprocesses, including:• Electronic repository for all project documentation and deliverables• Assembling staff and team performance measurements through the performance dashboard• Providing information to support the collection of information• Continuous assessment of issues and risksThe Project Portal is integrated with electronic mail to provide project team members with the ability toreceive alerts, special notices, reminders, and other messages regarding the project. As an electronicrepository, the Project Portal provides mechanisms to organize materials, version control materials, alertteam members when a document is changed, limit access by group or person, and check documents in andout. We will use the Project Portal as our method of delivery for all project products and deliverables. Ifspecific stakeholders require a different method of delivery, Team Noridian will work with theDepartment and the other stakeholders to work out alternate means.In addition to distributing information through these more formal means, Team Noridian encourages opencommunication and continuous collaboration between our staff, the Department, the IME contractors, andany other stakeholders. The fundamental goal is to avoid surprises and involve the Department and theIME community in a collaborative manner. We are committed to keeping the Department and IMEcontractors informed at all times and will do that through scheduled and unscheduled face-to-facemeetings, e-mail, and telephone calls when needed, and will follow up with more formal communicationsas appropriate.7 | 10