Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsProviders Services Unit so we will provide that unit knowledge transfer and information to develop theprovider manuals for the new MMIS.Our base for user documentation will be existing user and provider documentation from our other MMISimplementations which will we adapt to the new MMIS. This ruse is subject to Department approvalduring the post DXD walk through of existing documentation discussed in section 8.4.2.1 above. Iowabusiness procedures which also will be updated to obtain maximum benefit from the new MMIS. Ifexisting material is not sufficient for update or reuse to meet the Iowa business needs, then TeamNoridian will develop new materials to meet the Department's business needs.Documentation will be updated on a regular basis during implementation. Draft and final documentationwill also be used to create all training materials used for knowledge transfer before and after the start ofoperations. Team Noridian staff and Department staff will use system documentation and userdocumentation during UAT to ensure it is correct and all Department formats and standards are met. Thistesting is an important part of the development process as all documentation will be updated to incorporateUAT changes and those updates, when approved by the Department, will form the documentation baselinefor the start of the operations phase. We will ensure all documentation is available and current on our projectportal at all times and that during the operations phase, documentation is updated within three business daysof Department approval of a system or operational change.8.4.2.2.1 General Documentation StandardsRFP Section 6.4.2.2, Requirements b, d through h, j through o, and wTeam Noridian’s concept for document management is based on delivering high-quality documents to theDepartment that meet all its standards and acceptance criteria as defined in the DXD for each deliverable.We use industry best practices, standards, and tools to streamline document development, delivery,maintenance, and updates as well as, more importantly, to streamline document acceptance by theDepartment. Using standards, repeatable processes, and automated tools ensures that our documents arecomplete, correct, clear, concise, and well organized—and accepted the first time they are submitted.Team Noridian has a full set of proven documentation, standards, and templates from previous MMISprojects that we hope to leverage, with Department approval, and tailor for the new MMIS in accordancewith the Department’s standards. This baseline set, where reuse is approved, will significantly reducedocumentation development time during the start-up and implementation period. Team Noridian isfamiliar with the Department’s current standards for user documentation and our current documentation iseasily adaptable to meet those standards. As required, we will create and maintain the documentation inMicrosoft Office 2007 (or higher), including Visio, and all documentation will be available via the ProjectPortal throughout the contract period. We will also supply the documentation to the Department onexternal media storage when requested.The overall objective of Team Noridian documentation is to ensure that any user of the new MMIS hasthe information they need to use and operate the system effectively and comfortably to support theirbusiness-related tasks. Team Noridian will produce documents that are written and organized to meet theneeds of the user. Our approach and products are designed to enable all user groups, including those nottrained in data processing, to be self-reliant and efficient in their use of the system, business operations,activities, and system maintenance once the system is in production.Team Noridian will provide the initial user materials incrementally, with the Department afforded anopportunity to review and comment on the draft material to ensure we are meeting their standards and thematerials are consistent with the requirements of the approved DXD. All documents will be internallyreviewed by the Team Noridian quality assurance staff against a standard set of criteria tailored to theparticular user role or fit for use and purpose prior to submission to the Department.As shown in Figure 8-112 these criteria can be grouped into three main categories that ensure that thematerial and narrative in the document is 1) easy to use, 2) easy to understand, and 3) easy to find.8 | 206