Part 4 - Iowa Medicaid Enterprise

RFP MED-12-001 | Technical ProposalIowa Medicaid Enterprise System Service Procurement | MMIS and Core MMIS OperationsQuality Assurance ActivitiesTeam Noridian's QA staff performs the necessary activities throughout the implementation task to ensurehigh-quality deliverables and processes. The key QA methodology activities, tools, and techniquesthroughout the implementation task include:• Provide standards and process guidance• Facilitate and participate in deliverable peer reviews• Review document deliveries and approvals• Participate in walk-throughs of deliverables with Department and stakeholders prior to delivery• Conduct and support process and milestone audits, including the following:• Periodic process compliance audits• Operational readiness checkpoint reviews (90 days, 60 days, and 30 days)• Implementation checklist• Update Quality Management Plan and schedule of QA activities as neededExit CriteriaThe implementation task has specific key exit criteria that must be completed prior to the task beingcomplete. These key exit criteria include:• Approved updated provider materials (these fall mainly under the purview of the Provider Servicescontractor however Team Noridian develops the necessary online help manuals for all Web Portalprovider functions, EDI submitter materials, and assists the Provider Services contractor indeveloping the manuals as needed)• Approved updated user manuals• Approved updated operational procedures• Approved updated system documentation• Approved updated DSD document• Approved Contingency Plan• Approved Transition to Operations Plan• Approved certification of knowledge transfer completion• Approved initiation of go-live deployment via implementation certification letter (includingcompletion of data conversion activities, site preparations, establishment of support systems and helpdesk, readiness of production environment with all required control mechanisms in place)• Approved final implementation report8.4.1.1 State ResponsibilitiesRFP Section 6.4.1.1, Requirements a through dAs described in 8.3.1, Team Noridian and the Department’s Implementation Team will participate withthe Department in the performance of Transition to Operations Planning and execution for the newMMIS. We employ a collaborative approach that integrates team members from the Core MMIS,Department PMO, operations, and other stakeholders to provide a transition strategy and ContingencyPlans that cross the federated responsibilities of all of the involved parties. Team Noridian understandsthat it is critical for the Department to participate in Transition to Operations Planning and will includethe Department PMO, Department’s Implementation Team and all other appropriate stakeholders in theplanning sessions.Team Noridian will follow the approved project processes to deliver the Transition to Operations Planand all other deliverables to the Department for review and approval. Team Noridian uses DXDs torequest the Department’s review and approval of the format and content of each deliverable prior todeveloping the deliverable. In addition, the Department will be involved in the development of transition8 | 180