Voicemail Pro installation - IP Office Info

6.3.2 SMTP Sender
System Preferences: Email
These settings are used to configure the SMTP server and server account that the voicemail server uses for sending
e-mails using SMTP.
Multiple servers can be configured. The first entry specifies the default SMTP server used for sending e-mails if there is
no other entry matching the domain specified in the e-mail destination address. Additional servers can be added when
different settings are required for sending e-mails to specific domains. For example, the default can be configured for the
customer's internal network exchange server with additional entries added for e-mails to external e-mail domain
addresses such as yahoo.com.
· Messaging Between Voicemail Servers
VPNM, distributed voicemail servers and primary/backup voicemail servers all use SMTP to exchange information
and messages between the voicemail servers. When that is the case the first entry in the SMTP Sender list must
be the one used and needs to be configured for that service with the domain and server setting both matching the
IP address or fully qualified domain of the voicemail server.
In the example below, the first entry is being used for messages to other voicemail servers. Its own address is used as
both the domain and server settings as an SMTP service on the same server as the voicemail service is used (for
example, IIS SMTP on the Windows server). The next entry is used for other e-mails that use the customer's general
e-mail domain address with the server set to the customers e-mail server. A third entry has been added to send some
e-mails generated by E-mail Actions in call flows direct to an external e-mail service.
· The first two entries in the example above can be combined. Voicemail server to server synchronization uses the
Domain setting only whereas other e-mail services use the Server address and other setting.
Implementing Voicemail Pro Page 101
IP Office 8.1
15-601064 Issue 8b (Tuesday, December 11, 2012)