Voicemail Pro installation - IP Office Info

3.3.3 Upgrade to Voicemail Pro
Installation: Upgrading Voicemail Pro
You can upgrade from Voicemail Lite to Voicemail Pro. The steps described here will remove Voicemail Lite but will not
remove the existing mailbox messages and greetings.
Note: When you upgrade Voicemail Pro to a newer version, the Voicemail Pro server will update the current time
zone offset of the user; however, it will not update the campaign information. Similar is the case with restoring
registry settings.
To upgrade from Voicemail Lite to Voicemail Pro:
1.Remove Voicemail Lite
1.Make sure that Voicemail Lite is not running.
2.Open the Windows Control Panel.
3.Click Programs | Programs and Features.
4.In the list of installed programs, select IP Office Admin Suite and click Change. The Installshield Wizard for IP
Office Admin Suite opens up.
5.Click Next. The Program Maintenance window is displayed.
6.Select Modify and click Next.
7.In the list of selected Features, click the option Voicemail Lite and select This feature will not be available. The
feature Voicemail Lite will have a red cross by the name. .
· Important - Do not uncheck any other boxes as this will also remove those features.
8.Click Next. The Ready to Modify the Program window opens.
9.Click Install. The Voicemail Lite program will be removed, which may take several minutes.
10.Click Finish to exit the InstallShield Wizard.
11.Click Close to close the Add/Remove Programs window.
12.Remove any shortcuts to VMLite.exe from Start | Programs | Startup.
2.Install the New Software
The next step is to install the Voicemail Pro software. See Installing Voicemail Pro 16
and then refer to the sections that
relate to the type of Voicemail Pro that you intend to install.
3.Move the Voicemail Lite Folders
Before users begin to use Voicemail Pro, copy the Voicemail Lite folders that contain voicemail messages and mailbox
greetings to Voicemail Pro.
4.Using Windows Explorer or My Computer, locate the folder C:\Program Files\Avaya\IP Office\Voicemail Server.
5.Copy all sub-folders and files in that folder.
6.Paste the sub-folders and files in the folder C:\Program Files\Avaya\IP Office\Voicemail Pro\VM. Replace any
existing folders.
7.Select the Mailbox Mode.
Voicemail Lite runs in IP Office mailbox mode. By default Voicemail Pro installs in Intuity mailbox mode. If required by
your users, you can set Voicemail Pro back to IP Office mailbox mode.
1.Start the Voicemail Pro Client.
2.Click the Preferences icon and select General.
3.On the General tab, change the Default Telephony Interface from Intuity to IP Office.
4.Click OK.
5.Click Save & Make Live.
The new version of Voicemail Pro has been installed. Test that the system is running by dialing *17 from any extension.
You should hear the mailbox announcement.
Implementing Voicemail Pro Page 31
IP Office 8.1
15-601064 Issue 8b (Tuesday, December 11, 2012)