Voicemail Pro installation - IP Office Info
Voicemail Pro installation - IP Office Info
Voicemail Pro installation - IP Office Info
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5.6 <strong>Voicemail</strong> Channel Reservations<br />
<strong>IP</strong> <strong>Office</strong> Configuration: Hunt Group Settings<br />
By default inbound calls routed from <strong>IP</strong> <strong>Office</strong> to voicemail are able to use any available voicemail channels, up to the<br />
limit of the number of licensed channels 13<br />
, regardless of how many calls of the same type are already in progress.<br />
However, if required, channels can be reserved for different types of inbound calls to the voicemail server.<br />
<strong>Voicemail</strong> channel reservations can be made for:<br />
· Auto Attendant<br />
· Announcements<br />
· Voice recording<br />
· Mailbox access<br />
· Mandatory voice recording<br />
It is worth checking the voicemail channel reservations if there are problems. If insufficient voicemail channels are<br />
available:<br />
· Internal calls to an auto attendant are queued. The call will queue until a resource becomes available.<br />
· Announcements are not heard by the caller, but the call is routed correctly.<br />
· Manual voice recording is activated but no recording is made. The call will continue.<br />
· Users are placed in a queue when trying to access their mailbox access.<br />
· A user with mandatory recording on outgoing calls (internal and external) gets a busy tone.<br />
· A call on a line with mandatory recording set will be barred.<br />
To change voicemail channel reservations:<br />
1.Open <strong>IP</strong> <strong>Office</strong> Manager and the load the configuration.<br />
2.In the Navigation pane click System and select the system.<br />
3.Click the <strong>Voicemail</strong> tab.<br />
4.Amend the channel reservations as required. By default the values are 0.<br />
Implementing <strong>Voicemail</strong> <strong>Pro</strong> Page 93<br />
<strong>IP</strong> <strong>Office</strong> 8.1<br />
15-601064 Issue 8b (Tuesday, December 11, 2012)