Voicemail Pro installation - IP Office Info

7.2 Fallback IP Office Control
IP Office Release 5.0+ supports a number of fallback features for Small Community Networks. In conjunction with
Voicemail Pro 5.0+, fallback can include one of the IP Offices assuming control of the voicemail server should the central
IP Office become unavailable on the network.
Normal Operation
During normal operation, voicemail services for the
Small Community Network are provided by the
central IP Office communicating with the voicemail
server.
Fallback Control Operation
If the central IP Office becomes unavailable to the
network, control of voicemail services for the Small
Community Network is taken over by the fallback IP
Office.
· WARNING
During the transition of voicemail control, access to voicemail may be unavailable for several minutes. Existing
voicemail calls are disconnected and new calls are routed as if voicemail is unavailable. The same applies when the
central IP Office is restored.
Setup and Requirements for Voicemail Fallback
· Within the configuration of the central IP Office hosting the voicemail server, on the H323 Line to the fallback IP
Office;
· The Supplementary Services setting should be changed from IP Office - SCN to IP Office -SCN Fallback.
· The option Backs up my Voicemail should then be selected from the SCN Backup Options.
· The fallback IP Office is configured for centralized voicemail as normal. However its configuration must also include
licenses for the Voicemail Pro support and the voicemail features required during fallback.
Implementing Voicemail Pro Page 118
IP Office 8.1
15-601064 Issue 8b (Tuesday, December 11, 2012)