Voicemail Pro installation - IP Office Info

3.1.8 SFTP Server Requirements
To be able to use some of the features of voicemail server (for example, the remote backup operation, VRLA, and so on),
you must install and configure an SFTP server. You can choose to install any of the commercial or free SFTP server
applications, for example the freeFTPd application. However, ensure the following for the SFTP server to work with the
voicemail server:
· Configure port 22 to accept incoming connections to the SFTP server.
· Create a separate user account on the SFTP server for use with the voicemail server.
· If the SFTP server application requires you to set permissions for the user account, set the Read, Write, and Delete
file permissions and the List, Create, and Delete folder permissions for the user account.
SFTP configuration requirements for VRLA feature on Linux-based server
For the VRLA feature to work on a Linux-based voicemail server, you must:
· Install the SFTP server on the computer that runs the ContactStore application.
· Set the Home directory of the user account such that the VRL directory (specified by the value of the registry entry
HKEY_LOCAL_MACHINE->SOFTWARE->Network Alchemy->Voicemail->Directories->VRLDir on a 32-bit
system and HKEY_LOCAL_MACHINE->SOFTWARE->Wow6432Node->Network
Alchemy->Voicemail->Directories->VRLDir on a 64-bit system) lies inside the SFTP directory structure.
For example, if you set C:\asdf\xyz as the VRL directory, then set either C:\asdf\xyz or C:\asdf as the Home directory
of the SFTP user account.
Testing and troubleshooting the SFTP connection
1.Log in to the command line interface as the root user on the voicemail server.
2.Enter Sftp @sftpIP, where is the username of the SFTP user account.
3.Enter the password of the SFTP user account.
The SFTP connection should get established.
4.If the SFTP connection is not established, then:
a. On the computer that runs the SFTP server, check if any other application is using port 22 for an SFTP connection.
If yes, stop the application.
b. Clear all the entries in /root/.ssh/known_hosts that are associated with the IP address of the SFTP server.
3.2 Server/Client Installation
The Voicemail Pro installation software for Windows offers a number of different types of installation. The key types are
client only, compact, typical and custom. These differ in the components installed as detailed in the table below.
Component Sub Component Installation Type Notes
Voicemail
Pro
Client Compa
ct
Typica
l
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Custo
m
Voicemail Pro
Client
Voicemail Pro
Service
Languages Installs the prompts that best match the server
computer locale plus English prompts. For an
installation with additional languages use the
Custom installation option.
Voicemail Pro Campaign Web
Not available for installation on an XP Pro server.
Component
Web Voicemail (UMS) Only available for installation on server operating
systems.
Before you begin:
1.Log on to the server computer using the user account under which you intend the Voicemail Pro server or service to
run. This user account must have full administrator rights to the server computer. You must update the Voicemail
Pro service password if the user account password is changed.
To ensure that the voicemail service does not get interrupted, create a new user account called Voicemail and
configure it such that it has full administrator rights on the computer and the account password does not expire.
2.In IP Office Manager, check that the correct licenses for Voicemail Pro 12 have been installed and show a status of
Valid.
3.For installations other than client-only and compact, check that the required pre-installation processes have been
completed.
· Web Campaigns Installation
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