Voicemail Pro installation - IP Office Info

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3.1.8 SFTP Server Requirements To be able to use some of the features of voicemail server (for example, the remote backup operation, VRLA, and so on), you must install and configure an SFTP server. You can choose to install any of the commercial or free SFTP server applications, for example the freeFTPd application. However, ensure the following for the SFTP server to work with the voicemail server: · Configure port 22 to accept incoming connections to the SFTP server. · Create a separate user account on the SFTP server for use with the voicemail server. · If the SFTP server application requires you to set permissions for the user account, set the Read, Write, and Delete file permissions and the List, Create, and Delete folder permissions for the user account. SFTP configuration requirements for VRLA feature on Linux-based server For the VRLA feature to work on a Linux-based voicemail server, you must: · Install the SFTP server on the computer that runs the ContactStore application. · Set the Home directory of the user account such that the VRL directory (specified by the value of the registry entry HKEY_LOCAL_MACHINE->SOFTWARE->Network Alchemy->Voicemail->Directories->VRLDir on a 32-bit system and HKEY_LOCAL_MACHINE->SOFTWARE->Wow6432Node->Network Alchemy->Voicemail->Directories->VRLDir on a 64-bit system) lies inside the SFTP directory structure. For example, if you set C:\asdf\xyz as the VRL directory, then set either C:\asdf\xyz or C:\asdf as the Home directory of the SFTP user account. Testing and troubleshooting the SFTP connection 1.Log in to the command line interface as the root user on the voicemail server. 2.Enter Sftp @sftpIP, where is the username of the SFTP user account. 3.Enter the password of the SFTP user account. The SFTP connection should get established. 4.If the SFTP connection is not established, then: a. On the computer that runs the SFTP server, check if any other application is using port 22 for an SFTP connection. If yes, stop the application. b. Clear all the entries in /root/.ssh/known_hosts that are associated with the IP address of the SFTP server. 3.2 Server/Client Installation The Voicemail Pro installation software for Windows offers a number of different types of installation. The key types are client only, compact, typical and custom. These differ in the components installed as detailed in the table below. Component Sub Component Installation Type Notes Voicemail Pro Client Compa ct Typica l Implementing Voicemail Pro Page 22 IP Office 8.1 15-601064 Issue 8b (Tuesday, December 11, 2012) Custo m Voicemail Pro Client Voicemail Pro Service Languages Installs the prompts that best match the server computer locale plus English prompts. For an installation with additional languages use the Custom installation option. Voicemail Pro Campaign Web Not available for installation on an XP Pro server. Component Web Voicemail (UMS) Only available for installation on server operating systems. Before you begin: 1.Log on to the server computer using the user account under which you intend the Voicemail Pro server or service to run. This user account must have full administrator rights to the server computer. You must update the Voicemail Pro service password if the user account password is changed. To ensure that the voicemail service does not get interrupted, create a new user account called Voicemail and configure it such that it has full administrator rights on the computer and the account password does not expire. 2.In IP Office Manager, check that the correct licenses for Voicemail Pro 12 have been installed and show a status of Valid. 3.For installations other than client-only and compact, check that the required pre-installation processes have been completed. · Web Campaigns Installation 27
· Voicemail E-mail Installation · UMS Web Voicemail · IMAP Installation · Web Voicemail Installation · UMS Exchange Configuration · Centralized Voicemail Pro · Installing Text to Speech Features · Voicemail Private Networked Messaging (VPNM) Installation Installation: Server/Client Installation · Installation on Windows Server Operating Systems On many Windows server computers, while the Windows Audio components are present by default they are not always enabled. If this is the case the playback of voice prompts may be 'choppy' and the TTS (if installed) will not work. However, enabling Windows Audio does not require the server computer to have a sound card installed. 1.Verify that you have full administrator rights for the computer. 2.Click Start | Administrative Tools | Services. 32 33 116 54 36 42 71 3.If the status of the Windows Audio service is not Started, start the service and set the Startup Type to Automatic. Implementing Voicemail Pro Page 23 IP Office 8.1 15-601064 Issue 8b (Tuesday, December 11, 2012) 134
Page 1 and 2: IP Office 8.1 Implementing Voicemai
Page 3: Contents 1. 2. What is new in 8.1 V
Page 7: 1. What is new in 8.1 The following
Page 10 and 11: 2. Voicemail Pro The diagram illust
Page 12 and 13: 2.2 Voicemail Pro Licenses The Help
Page 15 and 16: Chapter 3. Installation Implementin
Page 17 and 18: 3.1.1 Computer Specifications Insta
Page 19 and 20: Ports The Voicemail Pro service use
Page 21: 3.1.3 Virtual Server Support Instal
Page 25 and 26: Installation: Server/Client Install
Page 27 and 28: 3.2.2 Web Campaigns Installation In
Page 29 and 30: Installation: Server/Client Install
Page 31 and 32: 3.3.3 Upgrade to Voicemail Pro Inst
Page 33 and 34: 3.4.1 IMAP Installation Installatio
Page 35 and 36: Installation: UMS Web Services Conf
Page 37 and 38: Installation: UMS Web Services · C
Page 39 and 40: Installation: UMS Web Services Play
Page 41 and 42: 5.Locate and select the WAV extensi
Page 43 and 44: 2.Select Microsoft Exchange Server
Page 45 and 46: Installation: UMS Web Services b. R
Page 47 and 48: 3.4.3.2 Configuring Exchange Server
Page 49 and 50: f. Click New, and then click Finish
Page 51 and 52: 3.4.3.3 Configuring Registry Settin
Page 53 and 54: · Read · Execute · Read permissi
Page 55 and 56: Installation: Voicemail Email · Fo
Page 57 and 58: Installation: Voicemail Email To ad
Page 59 and 60: 3.5.2.1.2 Configuring Outlook for V
Page 61 and 62: Installation: Voicemail Email b. Ch
Page 63 and 64: 3.5.2.2.3 Configuring Outlook Expre
Page 65 and 66: 3.5.2.2.5 Configuring Outlook for E
Page 67 and 68: 3.5.2.2.8 Changing SMTP Email Accou
Page 69 and 70: Installation: Voicemail Email · UM
Page 71 and 72: 3.6 Text To Speech (TTS) Installati
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· Voicemail E-mail Reading Enable
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3.7.3 Tracing in Debug Installation
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Chapter 4. Using the Voicemail Pro
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Using the Voicemail Pro Client: Log
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4.4 Saving Changes Using the Voicem
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5. IP Office Configuration The defa
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5.2 System Settings The IP Office c
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5.3 User Voicemail Settings Voicema
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5.4 User Source Numbers The Source
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· Off If off, none of the options
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To view the utilization of voicemai
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6. System Preferences A range of vo
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· System Fax Number: Default = Bla
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6.3 Email The Email tab is used to
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SMTP Sender Settings · Logging If
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6.3.3 SMTP Receiver This tab is use
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6.5 SNMP Alarm The IP Office system
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3.Click the Voicemail Recording tab
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4.Click OK to close the System Pref
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To add a user to VPNM server: 1. In
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Implementing Voicemail Pro Page 114
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7. Centralized Voicemail Pro A Smal
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7.2 Fallback IP Office Control IP O
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Configuring Backup Server Operation
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· The synchronization is done usin
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7.5 Combined Options The various ce
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7.6 Installation Notes SMTP Configu
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Voicemail Pro Configuration In all
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Implementing Voicemail Pro Page 130
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8. Appendix 8.1 SMTP Logging SMTP e
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8.4 Installing Networked Messaging
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8.4.2 Installing VoiceMail Pro with
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To add a user to VPNM server: 1. In
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8.4.4 Testing a VPNM Setup It is ad
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Index A access works mailbox 97 act
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Microsoft Windows part 71 Mike 71 m
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Voicemail Pro Software 31, 71 Voice
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Performance figures and data quoted
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Voicemail Pro installation - IP Office Info

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