Voicemail Pro installation - IP Office Info

5.3 User Voicemail Settings
Voicemail can be configured for each individual user in IP Office Manager.
1.Open IP Office Manager.
2.In the Navigation pane, click User and select the individual user.
3.Select the Voicemail tab.
· Voicemail Code / Confirm Voicemail Code
These fields are used to set or change the user's mailbox passcode.
· If the voicemail server is set to Intuity Emulation mode, mailbox users are asked to set a voicemail code
the first time that they access the mailbox.
· Voicemail On Default = On
When on, the mailbox is used by the IP Office to answer the user's unanswered calls or calls when the user's
extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be
forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect
messages.
· Voicemail Help Default = Off
For voicemail systems running IP Office mailbox mode, this option controls whether users retrieving messages
are automatically given an additional prompt "For help at any time press 8." If switched off, users can still press
8 for help. For voicemail systems running in Intuity emulation mode, this option has no effect. On those
systems the default access greeting always includes the prompt "For help at any time, press *4" (*H in the US
locale).
· Voicemail Ringback Default = Off
When on, if the user has a new message, the voicemail server can call the user's extension whenever the
extension changes from off-hook to on-hook. The voicemail server will not ring the extension more than once
every 30 seconds.
· Voicemail E-mail: Default = Blank (No voicemail e-mail features)
This field is used to set the user or group e-mail address used by the voicemail server for voicemail e-mail
operation. When an address is entered, the additional Voicemail E-mail control below are selectable to configure
the type of voicemail e-mail service that should be provided.
· Use of voicemail e-mail requires the voicemail pro server to have been configured to use either a local MAPI
e-mail client or an SMTP e-mail server account. See Voicemail E-mail Installation 54
.
· Use of voicemail e-mail for sending (automatic or manual) e-mail messages with wav files attached requires
discretion, as a one-minute message creates a wav file of 1MB size.
· Voicemail E-mail Default = Off
If an e-mail address is entered for the user or group, the following options become selectable. These control the
mode of automatic voicemail e-mail operation provided by the voicemail server whenever the voicemail mailbox
receives a new voicemail message.
· Users can change their voicemail e-mail mode using visual voice. If the voicemail server is set to IP
Office mode, user can also change their voicemail e-mail mode through the telephone prompts. The
ability to change the voicemail e-mail mode can also be provided in a call flow using a Personal
Options Menu action or a Generic action.
· If the voicemail server is set to IP Office mode, users can manually forward a message to e-mail.
· Off
If off, none of the options below are used for automatic voicemail e-mail. Users can also select this mode by
dialing *03 from their extension.
Implementing Voicemail Pro Page 88
IP Office 8.1
15-601064 Issue 8b (Tuesday, December 11, 2012)