Voicemail Pro installation - IP Office Info
Voicemail Pro installation - IP Office Info
Voicemail Pro installation - IP Office Info
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· Off<br />
If off, none of the options below are used for automatic voicemail e-mail. Users can also select this mode by<br />
dialing *03 from their extension.<br />
· Copy<br />
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a copy of<br />
the message is attached to an e-mail and sent to the e-mail address. There is no mailbox synchronization<br />
between the e-mail and voicemail mailboxes. For example reading and deletion of the e-mail message does<br />
not affect the message in the voicemail mailbox or the message waiting indication provided for that new<br />
message.<br />
· Forward<br />
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, that<br />
message is attached to an e-mail and sent to the e-mail address. No copy of the voicemail message is<br />
retained in the voicemail mailbox and their is no message waiting indication. As with Copy, their is no<br />
mailbox synchronization between the e-mail and voicemail mailboxes. Users can also select this mode by<br />
dialing *01 from their extension.<br />
· UMS Exchange<br />
<strong>Voicemail</strong> <strong>Pro</strong> 5.0+ supports voicemail e-mail to an Exchange server e-mail account. For users and<br />
groups also enabled for UMS Web Services this significantly changes their mailbox operation. The<br />
Exchange server inbox is used as their voicemail message store and features such as message waiting<br />
indication are set by new messages in that location rather than the voicemail mailbox on the voicemail<br />
server. Telephone access to voicemail messages, including Visual Voice access, is redirected to the<br />
Exchange server mailbox. See UMS Exchange Server Installation 42 and UMS Exchange.<br />
· Alert<br />
If this mode is selected, each time a new voicemail message is received in the voicemail mailbox, a simple<br />
e-mail message is sent to the e-mail address. This is an e-mail message announcing details of the voicemail<br />
message but with no copy of the voicemail message attached. Users can also select this mode by dialing<br />
*02 from their extension.<br />
· <strong>Voicemail</strong> On Default = On<br />
When on, the mailbox is used by the <strong>IP</strong> <strong>Office</strong> to answer the user's unanswered calls or calls when the user's<br />
extension returns busy. Note that selecting off does not disable use of the user's mailbox. Messages can still be<br />
forward to their mailbox and recordings can be placed in it. The mailbox can also still be accessed to collect<br />
messages.<br />
· <strong>Voicemail</strong> Help Default = Off<br />
For voicemail systems running <strong>IP</strong> <strong>Office</strong> mailbox mode, this option controls whether users retrieving messages<br />
are automatically given an additional prompt "For help at any time press 8." If switched off, users can still press<br />
8 for help. For voicemail systems running in Intuity emulation mode, this option has no effect. On those<br />
systems the default access greeting always includes the prompt "For help at any time, press *4" (*H in the US<br />
locale).<br />
· Broadcast<br />
Select the option Broadcast if you want any voicemail messages left for the hunt group to be forwarded to the<br />
mailboxes of the individual group members. The original message in the hunt group mailbox is deleted after<br />
being broadcast.<br />
· UMS Web Service (<strong>IP</strong> <strong>Office</strong> 5.0+)<br />
If selected, the hunt group mailbox can be accessing using UMS 32<br />
via a web browser or an IMAP compatible email<br />
application.<br />
4.Click OK and save the configuration.<br />
Implementing <strong>Voicemail</strong> <strong>Pro</strong> Page 92<br />
<strong>IP</strong> <strong>Office</strong> 8.1<br />
15-601064 Issue 8b (Tuesday, December 11, 2012)