Voicemail Pro installation - IP Office Info

Contents
1.
2.
What is new in 8.1
Voicemail Pro
2.1 Supported ..................................................................... Languages
11
2.2 Voicemail Pro ..................................................................... Licenses
12
2.3 Number of ..................................................................... Simultaneous Users
13
3.
Installation
3.1 General Installation ..................................................................... Requirements
16
3.1.1 Computer ............................................................................ Specifications
17
3.1.2 Single ............................................................................ Server Support
20
3.1.3 Virtual ............................................................................ Server Support
21
3.1.4 Network ............................................................................ Requirements
21
3.1.5 Disk ............................................................................ Space Requirements
21
3.1.6 Web ............................................................................ Server Operation
21
3.1.7 ContactStore ............................................................................ Operation
21
3.1.8 SFTP ............................................................................ Server Requirements
22
3.2 Server/Client ..................................................................... Installation
22
3.2.1 Modifying ............................................................................ the Installed Components
26
3.2.2 Web ............................................................................ Campaigns Installation
27
3.2.3 The ............................................................................ Voicemail Pro Services
28
3.3 Upgrading ..................................................................... Voicemail Pro
29
3.3.1 Upgrade ............................................................................ from below version 3.2
29
3.3.2 Upgrade ............................................................................ from Version 3.2+
30
3.3.3 Upgrade ............................................................................ to Voicemail Pro
31
3.4 UMS Web ..................................................................... Services
32
3.4.1 IMAP ............................................................................ Installation
33
3.4.2 Web ............................................................................ Voicemail Installation
36
3.4.3 UMS ............................................................................ Exchange Configuration
42
3.5 Voicemail Email ..................................................................... 54
3.5.1 SMTP ............................................................................ Setup
56
3.5.2 MAPI ............................................................................ Setup
58
3.5.3 Voicemail ............................................................................ Email Operation
68
3.6 Text To Speech ..................................................................... (TTS) Installation
71
3.6.1 Installing ............................................................................ Generic Text to Speech
71
3.6.2 Installing ............................................................................ Avaya Text to Speech
72
3.6.3 Setting ............................................................................ Up Text To Speech to Read Email 72
3.7 Troubleshooting ..................................................................... 73
3.7.1 Checking ............................................................................ the Voicemail Pro Service
73
3.7.2 Voicemail ............................................................................ Pro User Log
74
3.7.3 Tracing ............................................................................ in Debug
75
3.7.4 The ............................................................................ Voicemail Console
76
4.
Using the Voicemail Pro Client
4.1 Logging in ..................................................................... to the Voicemail Pro Server
78
4.2 Confirm Call ..................................................................... Flow Download Window
80
4.3 Continue Offline ..................................................................... Message Window
80
4.4 Saving Changes ..................................................................... 81
4.5 Logging Out ..................................................................... 81
4.6 Closing Down ..................................................................... 81
5.
IP Office Configuration
5.1 User and Group ..................................................................... Mailboxes
85
5.2 System Settings ..................................................................... 86
5.3 User Voicemail ..................................................................... Settings
88
5.4 User Source ..................................................................... Numbers
90
Contents
5.5 Hunt Group ..................................................................... Settings
91
5.6 Voicemail Channel ..................................................................... Reservations
93
6.
System Preferences
6.1 General ..................................................................... 97
6.2 Directories.....................................................................
99
6.3 Email ..................................................................... 100
6.3.1 ............................................................................ MAPI
100
6.3.2 ............................................................................ SMTP Sender
101
6.3.3 ............................................................................ SMTP Receiver
104
6.4 Housekeeping ..................................................................... 105
6.5 SNMP Alarm ..................................................................... 106
6.6 Outcalling.....................................................................
107
6.7 Voicemail ..................................................................... Recording
107
6.8 Backup & ..................................................................... Restore
109
6.9 VPNM ..................................................................... 110
7.
Centralized Voicemail Pro
7.1 Centralized ..................................................................... Voicemail
117
7.2 Fallback IP ..................................................................... Office Control
118
7.3 Backup Voicemail ..................................................................... Server Operation
119
7.3.1 ............................................................................ Manual Failback
121
7.3.2 ............................................................................ Graceful Failback
121
7.3.3 ............................................................................ Automatic Failback
121
7.4 Distributed ..................................................................... Voicemail Servers
121
7.5 Combined ..................................................................... Options
124
7.6 Installation ..................................................................... Notes
126
8.
Appendix
8.1 SMTP Logging ..................................................................... 132
8.2 SFTP Host ..................................................................... Key Verification
132
8.3 Installing VoiceMail ..................................................................... Pro as an ACM Gateway 132
8.4 Installing ..................................................................... Networked Messaging (VPNM)
134
8.4.1 ............................................................................ Requirements for VPNM
135
8.4.2 ............................................................................ Installing VoiceMail Pro with VPNM Support 136
8.4.3 ............................................................................ Configuring VPNM Preferences
137
8.4.4 ............................................................................ Testing a VPNM Setup
140
8.5 Glossary ..................................................................... 141
8.5.1 ............................................................................ Centralized Voicemail Pro Server
141
8.5.2 ............................................................................ Distributed Voicemail Pro Server
141
8.5.3 ............................................................................ MAPI
141
8.5.4 ............................................................................ SNTP
141
8.5.5 ............................................................................ VPNM
141
8.5.6 ............................................................................ VRL
141
Index
...............................................................................143
Implementing Voicemail Pro Page 3
IP Office 8.1
15-601064 Issue 8b (Tuesday, December 11, 2012)