06.06.2013 Views

Mentoring 
 Future Leaders

Create successful ePaper yourself

Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.

<strong>Mentoring</strong> <strong>Future</strong> <strong>Leaders</strong><br />

Module 4: <strong>
</strong><br />

<strong>Mentoring</strong> Skills<br />

© Learning Link International<strong>
</strong><br />

April 2005<br />

Content<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

!<br />

Learning Outcomes 3<br />

<strong>Mentoring</strong> Communication Skills 4<br />

A Directive and Non-directive Approach: The Ask-Tell Continuum 5<br />

Directive and Non-directive Skills 6<br />

Directive <strong>Mentoring</strong> Skills 7<br />

What is Feedback? 7<br />

Elements of Feedback 8<br />

Helpful Hints for Giving Feedback 9<br />

Making Suggestions and Giving Advice 10<br />

The ICF’s View on Advice and Requests 11<br />

Terminating Skills 13<br />

Terminating the Relationship to Encourage Independence 14<br />

Non-directive <strong>Mentoring</strong> Skills 15<br />

Asking Open-ended Questions to Raise Awareness 15<br />

Powerful Questions 16<br />

Repeating, Summarising and Paraphrasing 16<br />

Active Listening and Effective Responding 19<br />

Three Levels of Listening 20<br />

Guidelines for Active Listening 21<br />

Listening Exercises 22<br />

Undivided Attention 23<br />

Use Silence - its Not Hazardous to Your Health! 24<br />

Reassurance 24<br />

It is Time to Take Stock! 25<br />

Appendix A: Advanced <strong>Mentoring</strong> Skills 26<br />

Technique B: Helping Mentees to Deal With Change 26<br />

Technique C: Supporting Mentees in Times of Crises 28<br />

Technique D: A “Quick-Fix” Problem-solving Model 30<br />

Technique F: How to Challenge The Mentee’s Thought Patterns 32<br />

Technique G: Using Edward De Bono’s Six Thinking Hats 33<br />

Module 4 - <strong>Mentoring</strong> Skills Page ! 1

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!