Mentoring Future Leaders
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<strong>Mentoring</strong> <strong>Future</strong> <strong>Leaders</strong><br />
Module 4: <strong> </strong><br />
<strong>Mentoring</strong> Skills<br />
© Learning Link International<strong> </strong><br />
April 2005<br />
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Learning Outcomes 3<br />
<strong>Mentoring</strong> Communication Skills 4<br />
A Directive and Non-directive Approach: The Ask-Tell Continuum 5<br />
Directive and Non-directive Skills 6<br />
Directive <strong>Mentoring</strong> Skills 7<br />
What is Feedback? 7<br />
Elements of Feedback 8<br />
Helpful Hints for Giving Feedback 9<br />
Making Suggestions and Giving Advice 10<br />
The ICF’s View on Advice and Requests 11<br />
Terminating Skills 13<br />
Terminating the Relationship to Encourage Independence 14<br />
Non-directive <strong>Mentoring</strong> Skills 15<br />
Asking Open-ended Questions to Raise Awareness 15<br />
Powerful Questions 16<br />
Repeating, Summarising and Paraphrasing 16<br />
Active Listening and Effective Responding 19<br />
Three Levels of Listening 20<br />
Guidelines for Active Listening 21<br />
Listening Exercises 22<br />
Undivided Attention 23<br />
Use Silence - its Not Hazardous to Your Health! 24<br />
Reassurance 24<br />
It is Time to Take Stock! 25<br />
Appendix A: Advanced <strong>Mentoring</strong> Skills 26<br />
Technique B: Helping Mentees to Deal With Change 26<br />
Technique C: Supporting Mentees in Times of Crises 28<br />
Technique D: A “Quick-Fix” Problem-solving Model 30<br />
Technique F: How to Challenge The Mentee’s Thought Patterns 32<br />
Technique G: Using Edward De Bono’s Six Thinking Hats 33<br />
Module 4 - <strong>Mentoring</strong> Skills Page ! 1