Mentoring   Future Leaders

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Mentoring Future Leaders • Feedback is essential to let a person know how he/she is doing. Feedback can focus on: • Performance of tasks • Behaviour patterns • Perceptions • Issues such as trust, impact or rapport • Motivating / acknowledging / reinforcing / affirming © Learning Link International  April 2005 Module 4 - Mentoring Skills Page ! 1
Mentoring Future Leaders Elements of Feedback Feedback has the following main elements: A. Data, which is objective, factual information or observations. B. Intent, which refers to the reason for giving feedback. In the case of mentoring the intent is to raise awareness. C. Emotional charge or the way you feel about the facts, need to be acknowledged and managed by the mentor. D. In the case of a non-directive mentoring, the mentor needs to: 1. Connect with the mentee to determine if, when and where he/she wants the feedback. 2. Suggest actions the mentee might wish or not wish to take as a result of the feedback. What is the difference between positive, constructive and negative feedback? Max Landsberg explains the difference as follows:   (1996, p 24) • Positive feedback applies to situations where the mentee did something particularly well. It can be simply praise or the mentor can specifically highlight why or how the mentee did a good job. • Constructive feedback highlights how the mentee could do better next time. It needs to be delivered with sensitivity. • When describing the mentee’s actions, it is important to focus on specific observable acts (‘In the last presentation you did not fully address some of the follow-up questions’), not assumed traits (‘You tend to be evasive’). • Negative feedback – i.e. merely replaying something that went wrong – is essentially destructive. It describes a perceived negative behaviour, without proposing a resolution (‘You’re always complaining’). The mentor holds up a mirror for the mentee to see what he/she did and what the impact was. It normally includes a discussion of how similar situations can be handled in future. Give examples of each of the three kinds of feedback. © Learning Link International  April 2005 Module 4 - Mentoring Skills Page ! 1
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Mentoring   Future Leaders