Mentoring   Future Leaders

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Mentoring Future Leaders Open-ended questions begin with: • What? for example: ‘What exactly happened?’ • How? for example: ‘How do you feel about what’s happened?’ • When? for example: ‘When you said … I wasn’t quite sure what you meant exactly. Tell me a bit more?’ • Where? for example: ‘Who else is involved in the situation?’ • Tell me more … • “Why” is a word that needs to be used with good judgement. Understanding why people do things in a specific way is important, but can be established without necessarily using the word “why”. Rather ask a more specific question, such as: • ‘What is your purpose in that?” • ‘What were the reasons behind that decision?” • ‘What is it that makes that important to you?” Powerful Questions “A particular kind of curiosity takes the form of what we call powerful questions … Think of questions as caves and tunnels. Asking a powerful question is like sending the client into a vast and intricate tunnel system that leads to other tunnels, discoveries, and mysteries. A powerful question is expansive and opens up further vistas for the client. The closed-ended question creates a narrow tunnel that usually dead-ends abruptly with a ‘yes’ or a ‘no’ or with data – there’s no © Learning depth Link for International  further exploration” Module 4 - Mentoring Skills Page ! 1 April 2005
Mentoring Future Leaders © Learning Link International  April 2005 (Whitworth, et al, 1998, p. 69). Repeating, Summarising and Paraphrasing Powerful listening is demonstrated by techniques such as, repeating verbatim, summarising and paraphrasing what has been discussed. Repeating Verbatim gives a clear signal to the mentee that you have listened. But repetition does not signal that you have fully understood. It is appropriate when a particular set of words, or word, has significance for the mentee. That you have picked up on that significance is a demonstration of your understanding. Summarising Presenting in shortened form or extracting the essence is another demonstration of your understanding. In mentoring it can also be used to check whether you in fact understand correctly. Summarising involves pulling the threads of the speaker’s communication together, ‘Let me check whether I have got things straight’. You can also let the mentee summarise or paraphrase. It can also emphasize what is truly important to him or her. It is also a good recovery technique if you have lost the thread and either don’t have the courage to own up or feel it is inappropriate: ‘There was a lot there. Could you summarise it for me?’ Paraphrasing Content This involves feeding back the significant points to ensure that one’s understanding is correct. Paraphrasing communicates respect, builds trust and reduces distortion. Paraphrases need only be brief, and tentative – in case you have misunderstood. For example: ‘What you seem to be saying …’ or ‘It sounds as if …’ When you have finished paraphrasing, return to active listening. The speaker will correct any information you may have misinterpreted. Module 4 - Mentoring Skills Page ! 1
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Mentoring Future Leaders 4 SCORING
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Module 6 Case Studies & Role Plays
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Mentoring   Future Leaders