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FY2014 Recommended Budget - City of Surprise

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• Department Goal: Ensure the <strong>City</strong> <strong>of</strong> <strong>Surprise</strong> remains a viable location for new business.<br />

o Objective: Continue on path <strong>of</strong> continuous quality improvement with a long-range goal <strong>of</strong><br />

further reducing the Insurance Services Office (ISO) rating from a 3 to a 2 by FY2016.<br />

Performance Measures<br />

FY2011<br />

Actual<br />

FY2012<br />

Actual<br />

FY2013<br />

Target<br />

FY2013<br />

Estimate<br />

ISO rating 3 3 3 3 3<br />

<strong>FY2014</strong><br />

Target<br />

• Department Goal: Maintain efficient and timely inspections/plan reviews to <strong>Surprise</strong> businesses<br />

and citizens.<br />

o Objective: Inspect all commercial structures annually.<br />

o Objective: Conduct plan reviews according to department standards (20 days for new plans<br />

and 10 days for tenant improvements).<br />

o Objective: Inspect new construction in a timely efficient manner.<br />

Performance Measures<br />

FY2011<br />

Actual<br />

FY2012<br />

Actual<br />

FY2013<br />

Target<br />

FY2013<br />

Estimate<br />

<strong>FY2014</strong><br />

Target<br />

Number <strong>of</strong> inspections completed 700 944 800 500 800<br />

Number <strong>of</strong> plans reviewed 361 348 250 250 250<br />

Percent <strong>of</strong> plan review compliance N/A N/A 100% 100% 100%<br />

Number <strong>of</strong> new construction<br />

inspections<br />

N/A 568 350 400 450<br />

• Department Goal: Improve department emergency response times to better serve the needs <strong>of</strong><br />

the residents and citizens living and working in <strong>Surprise</strong>.<br />

o Objective: Review incident response data monthly to identify the nature <strong>of</strong> delays in incident<br />

responses and appropriate remedies for improvement.<br />

Performance Measures<br />

FY2011<br />

Actual<br />

FY2012<br />

Actual<br />

FY2013<br />

Target<br />

FY2013<br />

Estimate<br />

<strong>FY2014</strong><br />

Target<br />

Total incidents 11,176 12,304 12,500 12,600 13,000<br />

Percent <strong>of</strong> time 5 minute response<br />

attained*<br />

36.7% 36.3% 41% 37.7% 41%<br />

90 th percentile response time** 8:37 8:26 8:17 8:29 8:17<br />

Average response time 5:53 5:49 5:40 5:45 5:40<br />

*% <strong>of</strong> total calls where an emergency response unit arrived in 5 minutes or less. One minute for turnout and 4<br />

minutes for travel.<br />

**90% <strong>of</strong> all calls had an emergency response unit on-scene within the stated time frame.<br />

Note: Response times are an aggregate <strong>of</strong> all fire, emergency medical and special operations calls (Omega,<br />

FireView 2013).<br />

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