FY2014 Recommended Budget - City of Surprise

Organizational Chart
Primary Functions
Organizational policies, procedures, and reports
Resolution of all criminal and civil cases filed in the court
Quality customer service, accurate information, and timely support
Accomplishments, Enhancements, and Efficiencies
working to implement an online payment program which will increase efficiency and provide a
convenience to the public. Implementation is expected the summer of 2013.
Major Initiatives and Policy Issues
Implement state legislative changes
Implement federal and state rule and policy Initiatives
Implement new city ordinances
Goals, Objectives, and Performance Measures
Department Goal: Maintain an access and fairness rating of the court’s accessibility and treatment
of customers in terms of fairness, equality, and respect.
o Objective: Maintain court access and fairness.
Performance Measures
FY2011
Actual
FY2012
Actual
FY2013
Target
FY2013
Estimate
FY2014
Target
Number of court visitors 48,412 48,393 46,800 46,000 47,000
Number of surveys distributed 500 0* -** -** 300
Number of surveys returned 351 303 -** -** 200
Percent of court users surveyed with a
positive experience
65% 63% -** -** 75%
*Number actually distributed was not counted
**Survey will not be conducted in FY2013. The Court is in the process of retooling the survey and plans to launch new survey in
FY2014
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