FY2014 Recommended Budget - City of Surprise
FY2014 Recommended Budget - City of Surprise
FY2014 Recommended Budget - City of Surprise
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Neighborhood Services - Neighborhood Services is committed to improving the condition <strong>of</strong><br />
neighborhoods through reinvestment. Staff works closely with community<br />
members in implementing revitalization programs that include homeownership,<br />
housing rehabilitation, social service assistance, community education, and<br />
event coordination.<br />
Planning & Zoning - The Planning Division ensures projects are developed in accordance with city<br />
standards to promote a vibrant community. The division fosters long range<br />
planning through the creation and implementation <strong>of</strong> the general plan, village<br />
planning, and long-range transportation planning.<br />
Accomplishments, Enhancements, and Efficiencies<br />
• Successful integration <strong>of</strong> Transportation Planning into Community and Economic Development<br />
• Initiation <strong>of</strong> <strong>Surprise</strong> Transportation Plan Update<br />
• Completion <strong>of</strong> the Summer Youth Employment Program with 18 participants throughout program<br />
• Initiation <strong>of</strong> the Neighborhood Stabilization Program 3 to include the purchase <strong>of</strong> five homes to be<br />
re-sold<br />
• Created an online no-fee permit application process which allows residents and contractors the<br />
ability to apply for all water heater, water s<strong>of</strong>tener, and solar photovoltaic permits 24 hours per<br />
day, 7 days per week from their home or <strong>of</strong>fice<br />
• Allow online inspection requests and status inquiries for all permit types<br />
• AZ TechCelerator tenant winner <strong>of</strong> statewide $250,000 innovation grant<br />
• Agreement with developer to build largest building in <strong>Surprise</strong><br />
Major Initiatives and Policy Issues<br />
• Completion <strong>of</strong> travel demand forecasts and needs assessment for <strong>Surprise</strong> Transportation Plan<br />
Update<br />
• Completion <strong>of</strong> Bell Road/Grand Avenue Design Concept Report and Environmental Assessment,<br />
and selection <strong>of</strong> Preferred Alternative for intersection improvements<br />
• Expend the full initial allocation amount <strong>of</strong> the Neighborhood Stabilization Program 3 grant<br />
• Completion <strong>of</strong> Village 5 plan<br />
• Implement Council’s Strategic Framework initiatives including medical, renewable energy,<br />
economic development and recruitment <strong>of</strong> a new four year residential college or university<br />
• Completion and adoption <strong>of</strong> the General Plan 2035<br />
• Adoption <strong>of</strong> 2012 Building codes<br />
• Implementation <strong>of</strong> Self Certification Building Permit process<br />
Goals, Objectives, and Performance Measures<br />
• Department Goal: Provide accurate planning and development information to customers so they<br />
can make knowledgeable development decisions and receive timely delivery <strong>of</strong> property based<br />
services.<br />
o Objective: Assist 95% <strong>of</strong> development center customers within 15 minutes <strong>of</strong> sign-in.<br />
Performance Measures<br />
FY2011<br />
Actual<br />
FY2012<br />
Actual<br />
FY2013<br />
Target<br />
FY2013<br />
Estimate<br />
<strong>FY2014</strong><br />
Target<br />
Number <strong>of</strong> customers anticipated 7,500 8,000 8,500 8,700 8,900<br />
Number <strong>of</strong> customers assisted 7,639 8,385 8,500 8,700 8,900<br />
Average time spent per customer 11 minutes 25 minutes 20 minutes 20 minutes 20 minutes<br />
Percent <strong>of</strong> customers assisted<br />
within 15 minutes <strong>of</strong> sign in<br />
95% 81% 95% 96% 97%<br />
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