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FY2014 Recommended Budget - City of Surprise

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Transit - Administers city transit services and represents city on regional boards and<br />

commissions.<br />

The departmental operating structure may vary from the budgeted division structure due to current<br />

constraints in the budgetary system.<br />

Accomplishments, Enhancements, and Efficiencies<br />

• Received the Job Access and Reverse Commute (JARC) award for Federal <strong>of</strong>fset to the 571<br />

Express Route which will allow the city to add a fourth trip in each direction beginning in July<br />

2013, without increasing cost <strong>of</strong> service<br />

• Fleet and Solid Waste completed evaluation <strong>of</strong> super single operations for improved mileage and<br />

loads<br />

• Completed transition to Regionalized Dial-a-Ride service<br />

• Connected Chamber <strong>of</strong> Commerce to Central Utility Plant chill water lines, thus removing air<br />

cooled chiller<br />

• Installed two new scroll air compressors and completed new air piping for Fleet Maintenance<br />

shop<br />

Major Initiatives and Policy Issues<br />

• Determine if city intends to pursue a circulator route and identify funding options<br />

• Review the engineering development standards for minor edits or updates<br />

• Continue efforts on forming street light improvement districts in all areas<br />

• Work with <strong>City</strong> Manager’s Office to complete a Facility Use Policy<br />

Goals, Objectives, and Performance Measures<br />

• Facilities Goal: Ensure all city facilities are properly maintained and functional in the most efficient<br />

and effective manner<br />

o Objective: Emergency maintenance requests (i.e., air conditioning down, loss <strong>of</strong> power,<br />

elevator malfunction, smoke/fire alarm, continuous leak, broken window, door that can’t be<br />

secured) to be addressed within 30 minutes<br />

o Objective: Perform all maintenance work order requests within 30 day time frame<br />

o Objective: Perform custodial services within 95% <strong>of</strong> industry standard<br />

Performance Measures<br />

Percentage <strong>of</strong> emergency<br />

response – on time completion<br />

Percentage <strong>of</strong> maintenance – on<br />

time completion<br />

Custodial expenditures per sq’ for<br />

administrative/<strong>of</strong>fice facilities as<br />

compared to ICMA mean (In-<br />

house services)<br />

Custodial Expenditures per sq’ for<br />

administrative/<strong>of</strong>fice facilities as<br />

compared to ICMA Mean<br />

(Contracted services)<br />

FY2011<br />

Actual<br />

FY2012<br />

Actual<br />

FY2013<br />

Target<br />

FY2013<br />

Estimate<br />

<strong>FY2014</strong><br />

Target<br />

99% 98% 98% 96% 98%<br />

97% 95% 98% 90% 95%<br />

98% 98% 99% 97% 98%<br />

100% 100% 100% 100% 100%<br />

168

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