FY2014 Recommended Budget - City of Surprise

Public Works
Water Operations Fund
Fund Description
The water operations fund is established as an enterprise fund to account for the provision of water
services to users. The Public Works Department manages this fund to provide the city and customers
water for drinking, irrigation, commercial, and industrial uses in a quantity and quality that meets or
exceeds standards. The department also provides water infrastructure that supports a long-term assured
water supply and sustainable operations through the planning, implementation, operation, and
maintenance of city of Surprise owned water facilities and systems.
The Public Works Department is responsible for oversight of an agreement with Arizona American Water
Company for the billing services of city of Surprise water customers. The citizens of Surprise are serviced
by several water systems including EPCOR Utilities Inc., the c ity of El Mirage, the Beardsley
Water Company, and the city of Surprise. The city owned system serves about one-third of the total
citizens in Surprise.
Primary Functions
Coordinates and provides centralized administrative and management services including
purchasing, budget, information technology, and management support
Oversees maintenance, operation, process engineering, and administrative support services
related to the drinking and reclaimed water systems
Operates and maintains the drinking and reclaimed water pipeline infrastructure systems
Participates in development reviews and management and planning of architectural
and engineering design and construction of city capital projects
Operates a centralized call center to provide one location for customer services
Provides utility locating services to ensure legal compliance with the Arizona Blue Stake
laws requiring all facility owners to accurately mark all underground facilities within specified
time frames
Ensures environmental regulatory compliance in such areas as drinking water quality, air
quality, cross connection controls, water conservation and water resource management, water
quality control and assurance, and data administration
Divisions
Administration - Maintains all the centralized administrative functions
Operations - Oversees all the day-to-day operations and maintenance of the production,
treatment, and distribution of drinking water
CIP – Utilities - Responsible for city related water infrastructure construction projects and utility
locations
Customer Service - Responds to customer’s water service requests, complaints and customer
needs.
Utility Locating - Performs utility locating - blue stake activities
Environmental - Oversees compliance and reporting aspects of the government regulations
regarding reclaimed water quality, drinking water quality and supply, storm water
quality, and air quality relating specifically to the city’s water facilities
177