TROLL 9500 Operator's Manual - Geotech Environmental Equipment

Section 1: IntroductionWhat We ProvideWarranty ProvisionsIn-Situ Inc. warrants the Multi-Parameter TROLL 9500 for one year,RDO sensors for three years, and other sensors for 90 days from dateof purchase by the end user against defects in materials and workmanshipunder normal operating conditions. To exercise this warrantycontact Technical Support at the phone or e-mail address listed belowfor a return material authorization (RMA) and instructions. Completewarranty provisions are posted on our website at www.In-Situ.com.Maintenance & calibration plans as well as extended warranties areavailable. Contact your In-Situ representative for complete information.Firmware & Software UpgradesFrom time to time In-Situ may make available enhanced versions offirmware and software to its customers over the Internet.Visit our website at www.in-situ.com to download the latest firmwareand software.How to Contact UsTechnical Support: 800 446 7488Toll-free 24 hours a day in the U.S. and CanadaAddress:In-Situ Inc.221 East Lincoln Ave.Fort Collins, CO 80524USAPhone: 970 498 1500Fax: 970 498 1598Internet:www.in-situ.come-mail:support@in-situ.comTo Obtain Repair Service (U.S.)If you suspect that your Multi-Parameter TROLL 9500 is malfunctioningand repair is required, you can help assure efficient servicing byfollowing these guidelines:1. Call or e-mail In-Situ Technical Support (support@in-situ.com).Have the product model and serial number handy.charges. When the pre-approval is received, Tech Support will assignan RMA (Return Material Authorization) number.TIP: Please keep your RMA number for futurereference.4. Clean the Multi-Parameter TROLL 9500 and cable. Decontaminatethoroughly if it has been used in a toxic or hazardous environment.See the cleaning guidelines and form on the following page.If an instrument returned for servicing shows evidence ofhaving been used in a toxic or hazardous environment,Customer Service personnel will require written proof ofdecontamination before they can service the unit.5. Carefully pack your Multi-Parameter TROLL 9500 in its originalshipping box, if possible. Include a statement certifying that theinstrument and cable have been decontaminated, and any supportinginformation.6. Mark the RMA number clearly on the outside of the box with amarker or label.7. Send the package, shipping prepaid, toIn-Situ Inc.ATTN: Repairs221 East Lincoln Ave.Fort Collins, CO 80524USAThe warranty does not cover damage during transit. We recom mendthe customer insure all shipments. Warranty repairs will be shippedback prepaid.Outside the U.S.Contact your international In-Situ distributor for repair and serviceinformation.CertificationThe MP TROLL 9500 complies with all applicable directives per theCE and FCC and was tested to the EN 61326 / FCC specifications2. Be prepared to describe the problem, including how the instrumentwas being used and the conditions noted at the time of themalfunction.3. If Tech Support determines that service is needed, they will askthat your company pre-approve a specified dollar amount for repairTROLL 9500 Operator’s Manual3 0095110 rev. 007 01/09