TROLL 9500 Operator's Manual - Geotech Environmental Equipment

Multi-ParameterWater Quality TROLL ®22 TroubleshootingTroubleshooting ConnectionsProblem: Win-Situ or Pocket-Situ cannot “find” (connect to) the MPTROLL 9500. Error 6146 may be displayed.Probable Cause: Wrong COM port selected, loose cable connections,device is taking a measurement as part of a test, batteriesare low, elastomer is wornSuggested Remedy: Check the following:• all cable connections are tight• the back end is securely attached to the instrument• the correct COM port is selected• the internal battery has voltage remaining; attach externalpower• If a test is running, try connecting again—several times ifnecessary to “sneak” in between test data points.Q:A:The MP TROLL 9500 rolled out of the back of my truckand hit the ground pretty hard. It still talks. Is it OK touse?The instrument is pretty rugged, and can survive a fewdrops and rolls. We hope the restrictor was on to protectthe sensors! First, check the joint between the body and therestrictor. It should appear smooth and tight to preserve theintegrity of the water seal. Next, remove the restrictor andinsure the pressure sensor is snug against the sensor block.Push it firmly into the sensor block if you see a gap. If thetemperature sensor is bent, straighten it gently but firmly byhand (no tools, please).If the instrument is dropped repeatedly on the nose cone,check for damage to the batteries.Troubleshooting Data Collection (Tests)Problem: Readings are in the wrong unitsProbable Cause: Default units are being usedSuggested Remedy: Select the desired units on the Win-Situ Optionsmenu, or select the Home site in Pocket-Situ and tap Setup inthe command barProblem: Pocket-Situ hangsSuggested Remedy: Reset the PDA; see your PDA documentationfor details on hard and soft resetProblem: Test ABENDed (came to an “ABnormal END”)Probable Cause: Device lost power or ran out of memorySuggested Remedy: None; indication of ABEND in software cannotbe reversed. but data collected up until the time the test ABENDedis likely to be fineCheck clock, check memory free, check device powerProblem: Scheduled test did not startProbable Cause: Incorrect device clock, full memory, power removedat time of first scheduled data pointSuggested Remedy: Synchronize device clock and reschedule test;insure device has sufficient battery power and free memory; insuredevice is powered at time of first scheduled data pointTROLL 9500 Operator’s Manual 1430095110 rev. 007 01/09