FMS - GAIL

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INDEX SPECIAL TERMS & CONDITIONS OF CONTRACT 1.1. INTRODUCTION 1.2. DURATION OF CONTRACT 1.3. PERFORMANCE 1.4. SAFETY & INDUSTRIAL / LABOUR LAWS 1.5. BIDDER’s RESPONSIBILITIES 1.6. PAYMENTS TERMS 1.7. SERVICE LEVEL REQUIREMENT (SLR) 1.8. CALCULATION OF AVAILABILITY 1.9. RESOLUTION TIME 1.10. NON- PERFORMANCE DEDUCTIONS 1.11. AMENDMENTS IN CONTRACT 1.12. OPERATION OF THE CONTRACT 1.13. EXCLUSION FROM THE CONTRACT 1.14. DELETION OF VARIOUS GCC CLAUSES 1.15. TERMINATION OF CONTRACT 120
SECTION IV SPECIAL CONDITIONS OF CONTRACT (SCC) GENERAL: The Special Conditions of Contract shall be read in conjunction with the General Conditions of Contract, Schedule of rates, specifications, drawings and any other documents forming part of contract, wherever the context so requires. Notwithstanding the sub-division of the documents into these separate sections and volumes, every part of each shall be deemed to be supplementary to and complementary of every other part and shall be read with and into the CONTRACT so far as it may be practicable to do so. Where any portion of the General Condition of Contract is repugnant to or at variance with any provisions of the Special Conditions of Contract, unless a different intention appears, the provisions of the Special Conditions of Contract shall be deemed to override the provisions of the General Conditions of Contract and shall to the extent of such repugnancy, or variations, prevail. Wherever it is mentioned in the specifications that the CONTRACTOR shall perform certain WORK or provide certain facilities, it is understood that the CONTRACTOR shall do so at his cost and the VALUE OF CONTRACT shall be deemed to have included cost of such performance and provisions, so mentioned. 1.0 SPECIAL TERMS & CONDITIONS OF CONTRACT 1.1 INTRODUCTION GAIL (India) Ltd., a Govt. of India enterprise ( henceforth called as GAIL) is one of the largest gas processing, transmission & marketing Organization in the country, desires to have Comprehensive Maintenance Support Services (henceforth called as MSS) & Facility Management Services (henceforth called as FMS) contract for smooth operation of the following IT Infrastructure:- 1.1.1 Enterprise-wide existing / upcoming desktop / laptop PC Systems, Printers, UPS & associated Peripherals. 1.1.2 Existing Servers at IT Data Centre, Noida(U.P), as per Annexure-‘C’ and Servers of other locations, Networking equipments / devices, Line Printers, UPS and associated Network accessories / peripherals of all other Locations (including Noida), as per Annexure ‘B’. Comprehensive Maintenance Support Services (MSS) shall cover Maintenance & repair of IT Systems, covered under the Scope of Work, including all kind of breakdown and preventive Maintenance, replacement of parts, modules, sub-modules, assemblies, sub-assemblies, spares etc. Facility Management Services (FMS) shall cover various technical services such as support for Desktop Management Services, Network & Server management Services, Data Center Management Services, Database Management Services, Backup services, e-mail, Intranet, Internet services, Vendor Management services, Help Desk services etc. for all the IT System, including Systems under Warranty. This is aimed to achieve maximum 121
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GAIL (India) Limited 16, Bhikaji Ca
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:2: Pre-bid meeting will be held on
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SECTION 1 * CUT- OUT SLIPS 5
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CUT-OUT SLIP DO NOT OPEN-THIS IS A
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CUT-OUT SLIP PART - III (BID SECURI
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Table of Contents A. General 1. Sco
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4. Bids from Joint Venture / Consor
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idders, at the address, fax numbers
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13.8 Discount, if any, must be indi
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19. Zero Deviation 19.1 Bidders to
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23. Deadline for Submission of Bids
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31. Conversion to Single Currency f
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c) will declare a firm ineligible a
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To GAIL (India) Limited, 1-1 Bidder
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GAIL (India) Limited, F-3 LIST OF E
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Tender No.: Bidder’s Name: F-3B F
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INSTRUCTIONS FOR FURNISHING BID-GUA
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F-5 LETTER OF AUTHORITY PROFORMA FO
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GAIL India Limited, F-7 CERTIFICATE
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Full Postal Address and phone nos o
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7. We have power to issue this guar
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SECTION III. GENERAL CONDITIONS OF
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21.1 Priority of Contract Documents
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v) Schedule of Rates to cover taxes
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General Conditions of Contract Sect
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written, typed or printed character
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the applicable regulations and pass
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Section-III. General Instructions t
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5. Transfer of Tender Documents: th
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10.3 Monthly/Weekly construction pr
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investigated and considered while s
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24 Contract Performance Security: A
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27 Price reduction schedule: the CO
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30 Contractor remains liable to pay
Page 69 and 70: 33 Members of the employer not indi
Page 71 and 72: Sub- contract is submitted to the E
Page 73 and 74: esponsibility with the mechanical,
Page 75 and 76: protection that CONTRACTOR is requi
Page 77 and 78: Schedules, Notices, Correspondence,
Page 79 and 80: 60 Alterations in specifications, d
Page 81 and 82: 61 Drawings to be supplied by the e
Page 83 and 84: 64 Responsibility for level and ali
Page 85 and 86: 68 Material procured with assistanc
Page 87 and 88: esponsible agent duly accredited in
Page 89 and 90: 80 (Defects liability period) twelv
Page 91 and 92: 82 Guarantee/transfer of guarantee:
Page 93 and 94: may not fully and precisely furnish
Page 95 and 96: SPECIFICATIONS / CONTRACT DOCUMENT.
Page 97 and 98: evenue stamp payment shall be made
Page 99 and 100: taxes for unemployment compensation
Page 101 and 102: agreement of the SUB- CONTRACTOR to
Page 103 and 104: 102 Damage to Property or to any Pe
Page 105 and 106: apprentices act, 1961: Apprentices
Page 107 and 108: 108 Jurisdiction: "In the event of
Page 109 and 110: above. iv) Every opening in the flo
Page 111 and 112: treatment of all injuries likely to
Page 113 and 114: arrangements and provides necessary
Page 115 and 116: Place: Dated: i) This Indemnity/Und
Page 117 and 118: 2. In consideration of the due prov
Page 119: SECTION IV. SPECIAL CONDITIONS OF C
Page 123 and 124: 1.2 DURATION OF CONTRACT The FMS /
Page 125 and 126: 1.5 BIDDER’s RESPONSIBILITIES 1.5
Page 127 and 128: other party, whether written or ora
Page 129 and 130: 1.7 SERVICE LEVEL REQUIREMENTS (SLR
Page 131 and 132: Less Critical Devices at offices lo
Page 133 and 134: (a) For Delhi Corporate Office, Noi
Page 135 and 136: (c) Rest of other sites offices of
Page 137 and 138: (b) For Rest of other GAIL location
Page 139 and 140: 1.12 OPERATION OF THE CONTRACT The
Page 141 and 142: SECTION V. TECHNICAL SPECIFICATIONS
Page 143 and 144: Annexure-AB : Details of remote loc
Page 145 and 146: GAIL mail messaging system comprise
Page 147 and 148: Supply, Installation & lying of UTP
Page 149 and 150: (j) Few Systems / Peripherals, cove
Page 151 and 152: to Riots, Earthquake, Fire, Flood,
Page 153 and 154: 2.2.2. NETWORK & COMMUNICATION LINK
Page 155 and 156: c) Separate password list for all s
Page 157 and 158: 2.2.4 DATA BACKUP AND RESTORE MANAG
Page 159 and 160: (a) Configuration / Re-configuratio
Page 161 and 162: can also use different mechanism fo
Page 163 and 164: The contractor shall provide ink ca
Page 165 and 166: upcoming locations on need basis. I
Page 167 and 168: Contractor shall conduct a detailed
Page 169 and 170: seven calendar days to replace the
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2.9 ASSISTANCE FOR SYSTEMS UPGRADAT
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LOCATION WISE DETAILS OF PC's AND P
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S No. 1 2 NAME & BRIEF DESCRIPTION
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S No. 1 2 NAME & BRIEF DESCRIPTION
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S No. 1 2 3 4 5 6 7 8 9 10 11 12 13
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LIST OF NOIDA DATACENTER SERVERS FO
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LIST OF NOIDA DATACENTER SERVERS FO
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ANNEXURE - E LIST OF LOCATIONS, NAM
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ANNEXURE - E LIST OF LOCATIONS, NAM
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DETAILS OF OFC SEGMENTS OF PATA PLA
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S.No. Clause no. of Tender Brief de
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8 9 10 11 DSE for Network Managemen
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Sr No GAIL office Location LIST OF
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LIST OF BIDDERS NEAREST ESTABLISHME
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Samakhyali Samakhyali Agra Agra Jam
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Jaipur NOIDA ISDN BRI: 2B+D - 3 no
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GAIL Data centre at Noida will have
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TABLE-A S. No. H/w type / Make H/w
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18 HP LaserJet (A4 Mono) 2200-2200
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38 Wipro DMP HQ-2400+ 18 16/02/2007
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58 Samsung CD-Writer 8X\LG RW-32-40
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78 HP SCANJET XPA HP SCANJET XPA 1
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S.No Make Model No. IT Asset Descri
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18 SUN 19 SUN 20 SUN 21 HP SUN ULTR
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Sr. No. IT Asset Description Total
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28 RADWARE SWITCH 6 16/02/2007 12 2
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56 57 58 59 UPS 2 KVA, APC Battery
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78 SUN STORAGE 4 16/02/2007 12 79 S
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9 RSE-GAIL BELAPUR 10 11 12 13 RSE-
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TABLE-F SOR FOR ATTENDENT AT VARIOU
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Sr. No. Item Name LOCATION No. of D
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PRINTER HEAD PRINTER HEAD PRINTER H
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PATCH CORD 6 MM PATCH CORDS Fibre p
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TABLE NAME SUMMARY & TOTAL OF ALL S
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