FMS - GAIL

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1.8.7 CALCULATION OF SERVICE LEVEL REQUIREMENT (SLR) OF DIFFERENT CATEGORY OF DEVICES & OVERALL / INDIVIDUAL SYSTEM UPTIME. Criticality level Most Critical Devices at Delhi, Noida Pata, Vijaipur, Jaipur & Rajahmundry Most Critical Devices at Agra, Baroda, Mumbai, Agartala, Pondichery, Khera, Dibyapur, Jamnagar, Lakwa, Gandhar, GTI-Noida, Belapur, Nasirabad, Usar, Vagodia, Ahamdabad, Hazira, Jhabua, Cherapalli, Kochi & all Zonal Marketing offices Most Critical Devices at Other Locations Description Servers, Routers, Switches, UPS for Servers & Networking devices (1 KVA or more) Servers, Routers, Switches, UPS for Servers & Networking devices (1 KVA or more) Servers, Routers, Switches, UPS for Servers & Networking devices (1 KVA or more) Total Cumulative sum of no. of hours of all items in the quarter = (no. of Device) * (total no. of hours in a quarter) Total Cumulat ive downtim e of all items in hours in a quarter % availabil ity of the system in the quarter (a) (d) A=(ad)x100/ a Overall cumulative uptime required in a quarter A >= 99.95 % cumulative uptime of all the critical devices of respective site in a quarter A >= 99.5 % cumulative uptime of all the critical devices of respective site in a quarter A >= 99% cumulative uptime of all the critical devices of respectivre site in a quarter Allowable individual incidence down-time Maximum 2 hours per incidence Maximum 4 hours per incidence Maximum 6 hours per incidence 130
Less Critical Devices at offices located at Delhi, Noida, Agra, Jaipur, Baroda, Pata Mumbai, GTI-Noida, Vijaipur, Hazira, Rajahmundry , Gandhar, Usar, Vagodia, Khera, Jamnagar, Agartala, Lakwa, Belapur, Nasirabad, Kochi, Ahamdabad, Pondichery, Jhabua, Cherapalli & all Zonal Marketing offices Less Critical Devices at offices located at other locations Desktops / Laptops, Printers, Line Printers, Scanners, Desktop UPS, Plotter, High speed Modems,CD - Writer, external Modems etc. Desktops, Printers, Scanners, Desktop UPS, Plotter, High speed Modems,CD - Writer, external Modems etc. A1 A1 >= 99% Maximum 4 hours per incidence A2 A2 >= 98% Maximum 8 hours per incidence The overall quarterly availability for the purpose of payment, i.e. calculation deduction for Non-performance, shall be calculated and submitted to <strong>GAIL</strong> by the contractor. The same shall be certified by <strong>GAIL</strong> using the above methodology. 131
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GAIL (India) Limited 16, Bhikaji Ca
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:2: Pre-bid meeting will be held on
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SECTION 1 * CUT- OUT SLIPS 5
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CUT-OUT SLIP DO NOT OPEN-THIS IS A
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CUT-OUT SLIP PART - III (BID SECURI
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Table of Contents A. General 1. Sco
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4. Bids from Joint Venture / Consor
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idders, at the address, fax numbers
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13.8 Discount, if any, must be indi
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19. Zero Deviation 19.1 Bidders to
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23. Deadline for Submission of Bids
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31. Conversion to Single Currency f
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c) will declare a firm ineligible a
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To GAIL (India) Limited, 1-1 Bidder
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GAIL (India) Limited, F-3 LIST OF E
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Tender No.: Bidder’s Name: F-3B F
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INSTRUCTIONS FOR FURNISHING BID-GUA
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F-5 LETTER OF AUTHORITY PROFORMA FO
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GAIL India Limited, F-7 CERTIFICATE
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Full Postal Address and phone nos o
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7. We have power to issue this guar
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SECTION III. GENERAL CONDITIONS OF
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21.1 Priority of Contract Documents
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v) Schedule of Rates to cover taxes
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General Conditions of Contract Sect
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written, typed or printed character
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the applicable regulations and pass
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Section-III. General Instructions t
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5. Transfer of Tender Documents: th
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10.3 Monthly/Weekly construction pr
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investigated and considered while s
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24 Contract Performance Security: A
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27 Price reduction schedule: the CO
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30 Contractor remains liable to pay
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33 Members of the employer not indi
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Sub- contract is submitted to the E
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esponsibility with the mechanical,
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protection that CONTRACTOR is requi
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Schedules, Notices, Correspondence,
Page 79 and 80: 60 Alterations in specifications, d
Page 81 and 82: 61 Drawings to be supplied by the e
Page 83 and 84: 64 Responsibility for level and ali
Page 85 and 86: 68 Material procured with assistanc
Page 87 and 88: esponsible agent duly accredited in
Page 89 and 90: 80 (Defects liability period) twelv
Page 91 and 92: 82 Guarantee/transfer of guarantee:
Page 93 and 94: may not fully and precisely furnish
Page 95 and 96: SPECIFICATIONS / CONTRACT DOCUMENT.
Page 97 and 98: evenue stamp payment shall be made
Page 99 and 100: taxes for unemployment compensation
Page 101 and 102: agreement of the SUB- CONTRACTOR to
Page 103 and 104: 102 Damage to Property or to any Pe
Page 105 and 106: apprentices act, 1961: Apprentices
Page 107 and 108: 108 Jurisdiction: "In the event of
Page 109 and 110: above. iv) Every opening in the flo
Page 111 and 112: treatment of all injuries likely to
Page 113 and 114: arrangements and provides necessary
Page 115 and 116: Place: Dated: i) This Indemnity/Und
Page 117 and 118: 2. In consideration of the due prov
Page 119 and 120: SECTION IV. SPECIAL CONDITIONS OF C
Page 121 and 122: SECTION IV SPECIAL CONDITIONS OF CO
Page 123 and 124: 1.2 DURATION OF CONTRACT The FMS /
Page 125 and 126: 1.5 BIDDER’s RESPONSIBILITIES 1.5
Page 127 and 128: other party, whether written or ora
Page 129: 1.7 SERVICE LEVEL REQUIREMENTS (SLR
Page 133 and 134: (a) For Delhi Corporate Office, Noi
Page 135 and 136: (c) Rest of other sites offices of
Page 137 and 138: (b) For Rest of other GAIL location
Page 139 and 140: 1.12 OPERATION OF THE CONTRACT The
Page 141 and 142: SECTION V. TECHNICAL SPECIFICATIONS
Page 143 and 144: Annexure-AB : Details of remote loc
Page 145 and 146: GAIL mail messaging system comprise
Page 147 and 148: Supply, Installation & lying of UTP
Page 149 and 150: (j) Few Systems / Peripherals, cove
Page 151 and 152: to Riots, Earthquake, Fire, Flood,
Page 153 and 154: 2.2.2. NETWORK & COMMUNICATION LINK
Page 155 and 156: c) Separate password list for all s
Page 157 and 158: 2.2.4 DATA BACKUP AND RESTORE MANAG
Page 159 and 160: (a) Configuration / Re-configuratio
Page 161 and 162: can also use different mechanism fo
Page 163 and 164: The contractor shall provide ink ca
Page 165 and 166: upcoming locations on need basis. I
Page 167 and 168: Contractor shall conduct a detailed
Page 169 and 170: seven calendar days to replace the
Page 171 and 172: 2.9 ASSISTANCE FOR SYSTEMS UPGRADAT
Page 173 and 174: LOCATION WISE DETAILS OF PC's AND P
Page 179 and 180: S No. 1 2 NAME & BRIEF DESCRIPTION
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S No. 1 2 NAME & BRIEF DESCRIPTION
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S No. 1 2 3 4 5 6 7 8 9 10 11 12 13
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LIST OF NOIDA DATACENTER SERVERS FO
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LIST OF NOIDA DATACENTER SERVERS FO
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ANNEXURE - E LIST OF LOCATIONS, NAM
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ANNEXURE - E LIST OF LOCATIONS, NAM
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DETAILS OF OFC SEGMENTS OF PATA PLA
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S.No. Clause no. of Tender Brief de
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8 9 10 11 DSE for Network Managemen
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Sr No GAIL office Location LIST OF
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LIST OF BIDDERS NEAREST ESTABLISHME
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Samakhyali Samakhyali Agra Agra Jam
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Jaipur NOIDA ISDN BRI: 2B+D - 3 no
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GAIL Data centre at Noida will have
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TABLE-A S. No. H/w type / Make H/w
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18 HP LaserJet (A4 Mono) 2200-2200
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38 Wipro DMP HQ-2400+ 18 16/02/2007
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58 Samsung CD-Writer 8X\LG RW-32-40
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78 HP SCANJET XPA HP SCANJET XPA 1
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S.No Make Model No. IT Asset Descri
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18 SUN 19 SUN 20 SUN 21 HP SUN ULTR
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Sr. No. IT Asset Description Total
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28 RADWARE SWITCH 6 16/02/2007 12 2
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56 57 58 59 UPS 2 KVA, APC Battery
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78 SUN STORAGE 4 16/02/2007 12 79 S
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9 RSE-GAIL BELAPUR 10 11 12 13 RSE-
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TABLE-F SOR FOR ATTENDENT AT VARIOU
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Sr. No. Item Name LOCATION No. of D
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PRINTER HEAD PRINTER HEAD PRINTER H
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PATCH CORD 6 MM PATCH CORDS Fibre p
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TABLE NAME SUMMARY & TOTAL OF ALL S
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FMS - GAIL

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