FMS - GAIL

2. SCOPE OF WORK
SECTION V
INDEX
2.1. Comprehensive Maintenance Support Services (MSS)
2.1.1. IT setup in GAIL
2.1.2. Local Area Network & Wide Area Networks
2.1.3. Servers
2.1.4. PCs, Printers, UPS & Peripherals
2.1.5. Preventive Maintenance
2.1.6. Breakdown Maintenance
2.1.7. One Time Maintenance Charges
2.2. Facility Management Services (FMS)
2.2.1. Desktop/Laptop & Peripherals Management Services
2.2.2. Network & Communication Link Management Services
2.2.3. Server & RDBMS Management Services
2.2.4. Data Backup and Restore Management Services
2.2.5. E-mail Administration Services
2.2.6. Security & Other Servers Management Services
2.2.7. Virus Protection Services
2.2.8. Vendor Management Services
2.2.9. Asset Management Services
2.2.10. Help Desk Services
2.2.11. Creation of process Document
2.3. Standby / Substitute of Hardware, if not repairable at site
2.4. Essential Stock to be kept at site
2.5. Stock of Standby / Substitute equipments
2.6. Resident Service Engineers
2.7. Centralised Help Desk Services
2.8. Addition / Deletion of Systems
2.9. Assistance System upgradation
2.10. List of Annexures
Annexure – A : Location wise details of PCs & Peripherals
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