FMS - GAIL

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2.2.8 VENDOR MANAGEMENT SERVICES Vendor Management Services will be provided at corporate office & Noida office and it will cover all IT vendors and service providers of GAIL for Servers, Desktops, Printers, peripherals & Networking equipments. a) Maintaining database of the various vendors, service providers, supply vendors for hardware under warranty, service provider for leased lines etc. with details like contact person, telephone numbers, e-mail address, escalation matrix, response time and resolution time commitments etc. b) Logging calls with vendors and service providers. c) Coordinating with the vendors and service providers to get the problems resolved. d) Escalating problems, if required. e) Keeping track of the hardware and software maintenance contracts entered into by GAIL, with various vendors. 2.2.9 ASSET MANAGEMENT SERVICES It will cover all IT equipment installed at all the GAIL locations accros the country like -Servers, Desktops, Printers, networking equipment, scanners, UPS, any other IT equipment/device etc., identifying the items covered under this contract and the items not covered under this contract. a) Create hardware asset database by recording information like configuration details, serial number, asset code, warranty and MSS details etc. b) Create Software inventory with information such as License, Version Numbers and Registration Details. c) Management of all System software licenses, procured by GAIL. d) Register all software procured by GAIL with respective OEMs. e) Notifying GAIL on licensing contract renewal. f) Management of gate Pass for all In / Out materials, reconciliation with enteries / record available in security and generation of quarterly reconciliation report. g) The contractor shall keep track of each and every online asset( h/w & s/w) attached to domain or network provided Gail gives domain administrative user id’ which will be confidential and will be used for application data collection purpose only. h) Offline assets shall be entered and keep track manually in the same software tool. i) Enterprise Management System (EMS) solution from M/s CA should be used for creation of such assets database and for generation of reports. Vendor 160
can also use different mechanism for the same, if agreed by GAIL. In that case, the contractor shall install and operate suitable Web Based e- Asset Management Tool for providing above mentioned Asset management services. The e–asset management software tool shall be with administrative licence as required by GAIL and with unlimited licence. The contractor has to do online backup of database and shall provide database for hosting the application. 2.2.10 CENTRALISED HELP DESK SERVICES Help Desk Services will be operated from all the locations of GAIL and monitored centrally from Noida office. Help Desk Supervisers, one each at Noida and Delhi will be deputed for coordination and resolutation of all the daily service calls of the users along with performing vendor management and generating MIS reports. The help desk Superviser of Noida would be responsible for all help desk services catered across GAIL. The helpdesk tool (CA Unicentre) deployed at GAIL would be used for this and would also be used to generate the MIS reports. The Contractor has to generate following reports as per the formats defined, as and when required: List of reports – Allow users to log calls through web browser, track and close calls on completion. In case of telephonic call, the users are to be intimated a call ID No. and resolution time as per criticality. (a) Assign criticality to each call (b) Track each call to resolution (c) Analyze the call statistics (d) All MIS reports shall be generated automatically by the contractor supplied / GAIL certified Help desk tool. (e) All MIS reports shall be available on server for access through web browser to authorized GAIL representative. The contractor shall provide hard copies of the following MIS reports to GAIL. i. Daily – Pending & closed calls reports for the help desk location. ii. Monthly call reports iii. Monthly calculation of availability of different category of equipment and overall availability of the network and other systems covered under contract. iv. Monthly availability report and exception report, indicating all calls not completed with SLR v. Weekly server availability and Utilization report vi. Monthly server uptime report, including planned backups and backups actually taken on servers. vii. Quarterly report on nos. & success of the restoration drills on Servers. viii. Monthly report on the details of mail boxes created, deleted and transferred and time taken for the same. ix. Monthly LAN and WAN availability and Utilization report x. Monthly report on virus attacks, H/w affected by virus, remedial action taken. xi. Monthly IMAC (Installation, Movement, Addition, Changes) report for all IT assets and services. 161
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GAIL (India) Limited 16, Bhikaji Ca
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:2: Pre-bid meeting will be held on
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SECTION 1 * CUT- OUT SLIPS 5
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CUT-OUT SLIP DO NOT OPEN-THIS IS A
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CUT-OUT SLIP PART - III (BID SECURI
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Table of Contents A. General 1. Sco
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4. Bids from Joint Venture / Consor
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idders, at the address, fax numbers
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13.8 Discount, if any, must be indi
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19. Zero Deviation 19.1 Bidders to
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23. Deadline for Submission of Bids
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31. Conversion to Single Currency f
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c) will declare a firm ineligible a
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To GAIL (India) Limited, 1-1 Bidder
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GAIL (India) Limited, F-3 LIST OF E
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Tender No.: Bidder’s Name: F-3B F
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INSTRUCTIONS FOR FURNISHING BID-GUA
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F-5 LETTER OF AUTHORITY PROFORMA FO
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GAIL India Limited, F-7 CERTIFICATE
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Full Postal Address and phone nos o
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7. We have power to issue this guar
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SECTION III. GENERAL CONDITIONS OF
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21.1 Priority of Contract Documents
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v) Schedule of Rates to cover taxes
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General Conditions of Contract Sect
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written, typed or printed character
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the applicable regulations and pass
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Section-III. General Instructions t
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5. Transfer of Tender Documents: th
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10.3 Monthly/Weekly construction pr
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investigated and considered while s
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24 Contract Performance Security: A
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27 Price reduction schedule: the CO
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30 Contractor remains liable to pay
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33 Members of the employer not indi
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Sub- contract is submitted to the E
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esponsibility with the mechanical,
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protection that CONTRACTOR is requi
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Schedules, Notices, Correspondence,
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60 Alterations in specifications, d
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61 Drawings to be supplied by the e
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64 Responsibility for level and ali
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68 Material procured with assistanc
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esponsible agent duly accredited in
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80 (Defects liability period) twelv
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82 Guarantee/transfer of guarantee:
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may not fully and precisely furnish
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SPECIFICATIONS / CONTRACT DOCUMENT.
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evenue stamp payment shall be made
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taxes for unemployment compensation
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agreement of the SUB- CONTRACTOR to
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102 Damage to Property or to any Pe
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apprentices act, 1961: Apprentices
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108 Jurisdiction: "In the event of
Page 109 and 110: above. iv) Every opening in the flo
Page 111 and 112: treatment of all injuries likely to
Page 113 and 114: arrangements and provides necessary
Page 115 and 116: Place: Dated: i) This Indemnity/Und
Page 117 and 118: 2. In consideration of the due prov
Page 119 and 120: SECTION IV. SPECIAL CONDITIONS OF C
Page 121 and 122: SECTION IV SPECIAL CONDITIONS OF CO
Page 123 and 124: 1.2 DURATION OF CONTRACT The FMS /
Page 125 and 126: 1.5 BIDDER’s RESPONSIBILITIES 1.5
Page 127 and 128: other party, whether written or ora
Page 129 and 130: 1.7 SERVICE LEVEL REQUIREMENTS (SLR
Page 131 and 132: Less Critical Devices at offices lo
Page 133 and 134: (a) For Delhi Corporate Office, Noi
Page 135 and 136: (c) Rest of other sites offices of
Page 137 and 138: (b) For Rest of other GAIL location
Page 139 and 140: 1.12 OPERATION OF THE CONTRACT The
Page 141 and 142: SECTION V. TECHNICAL SPECIFICATIONS
Page 143 and 144: Annexure-AB : Details of remote loc
Page 145 and 146: GAIL mail messaging system comprise
Page 147 and 148: Supply, Installation & lying of UTP
Page 149 and 150: (j) Few Systems / Peripherals, cove
Page 151 and 152: to Riots, Earthquake, Fire, Flood,
Page 153 and 154: 2.2.2. NETWORK & COMMUNICATION LINK
Page 155 and 156: c) Separate password list for all s
Page 157 and 158: 2.2.4 DATA BACKUP AND RESTORE MANAG
Page 159: (a) Configuration / Re-configuratio
Page 163 and 164: The contractor shall provide ink ca
Page 165 and 166: upcoming locations on need basis. I
Page 167 and 168: Contractor shall conduct a detailed
Page 169 and 170: seven calendar days to replace the
Page 171 and 172: 2.9 ASSISTANCE FOR SYSTEMS UPGRADAT
Page 173 and 174: LOCATION WISE DETAILS OF PC's AND P
Page 179 and 180: S No. 1 2 NAME & BRIEF DESCRIPTION
Page 181 and 182: S No. 1 2 NAME & BRIEF DESCRIPTION
Page 183 and 184: S No. 1 2 3 4 5 6 7 8 9 10 11 12 13
Page 185 and 186: LIST OF NOIDA DATACENTER SERVERS FO
Page 187 and 188: LIST OF NOIDA DATACENTER SERVERS FO
Page 189 and 190: ANNEXURE - E LIST OF LOCATIONS, NAM
Page 191 and 192: ANNEXURE - E LIST OF LOCATIONS, NAM
Page 193 and 194: DETAILS OF OFC SEGMENTS OF PATA PLA
Page 195 and 196: S.No. Clause no. of Tender Brief de
Page 197 and 198: 8 9 10 11 DSE for Network Managemen
Page 199 and 200: Sr No GAIL office Location LIST OF
Page 201: LIST OF BIDDERS NEAREST ESTABLISHME
Page 204: Samakhyali Samakhyali Agra Agra Jam
Page 208 and 209: Jaipur NOIDA ISDN BRI: 2B+D - 3 no
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GAIL Data centre at Noida will have
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TABLE-A S. No. H/w type / Make H/w
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18 HP LaserJet (A4 Mono) 2200-2200
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38 Wipro DMP HQ-2400+ 18 16/02/2007
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58 Samsung CD-Writer 8X\LG RW-32-40
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78 HP SCANJET XPA HP SCANJET XPA 1
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S.No Make Model No. IT Asset Descri
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18 SUN 19 SUN 20 SUN 21 HP SUN ULTR
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Sr. No. IT Asset Description Total
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28 RADWARE SWITCH 6 16/02/2007 12 2
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56 57 58 59 UPS 2 KVA, APC Battery
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78 SUN STORAGE 4 16/02/2007 12 79 S
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9 RSE-GAIL BELAPUR 10 11 12 13 RSE-
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TABLE-F SOR FOR ATTENDENT AT VARIOU
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Sr. No. Item Name LOCATION No. of D
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PRINTER HEAD PRINTER HEAD PRINTER H
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PATCH CORD 6 MM PATCH CORDS Fibre p
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TABLE NAME SUMMARY & TOTAL OF ALL S
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FMS - GAIL

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