FMS - GAIL

m) The contractor shall make all efforts to ensure the earliest availability
of WAN links by rectification of faults and follow-ups through concerned
agencies such as MTNL, BSNL,HECL, TOUCHTEL, VSNL (or any new Service
provider to GAIL) etc. for making the links operational. This shall also
include :-
i. Visit to the MTNL / Bandwidth provider offices for applying to new links
/ up-gradation of the existing links.
ii. Regular follow-up with the MTNL / Telecom Authority branch offices for
expediting the rectification of the link in case it fails or link condition
deteriorates.
iii. Verify the quality of the links and to contact the site engineers of the
vendors / GAIL Engineers for rectification of the same, in addition to the
follow ups with the Service providers apart from following up with
concerned vendor or autorities for rectification of the same in case the
link fails or the link condition deteriorates beyond the acceptable value.
n) Data traffic monitoring and management of optimum data speed for each
services and performance of the Network and record keeping. Also provide
/ collect data for baseling the Network.
o) Overall Network performance monitoring regularly by contractor supplied
software etc and tuning of the Network as and when required and
generation of logs. Peak traffic beyond 80% shall be brought to the notice
of GAIL so as to plan for updation of the link etc.
p) Limit broadcasts, monitoring the response time and taking corrective
actions, such as traffic prioritization & QOS to ensure users satisfaction.
q) Provide services for implementation of Network / Server security
procedures / policy as per IS Audit requirements of GAIL.
r) The details of the WAN Links from Noida / Delhi to other GAIL sites is given
in Annexure – M (Diagrams of IT Setup).
2.2.3 SERVER MANAGEMENT & RDBMS ADMINISTRATION SERVICE
Server Management & RDBMS services for various Servers shall be
provided by Contractor and shall include the following alongwith all other
actions, which are necessary for optimum utilization of the Servers and
ensure availability of various services:-
a) Daily monitoring of Servers for the Server connection and troubleshooting,
resolving server operational problems like system ‘hang’, hard disk crash,
peak CPU duty cycle, network connection failure etc. and keeping a log of
the same.
b) Installation / Re-installation and support for Operating Systems & RDBMS,
running on Server e.g. Solaris, HP-UX, Windows & Oracle RDBMS, SQL
Server RDBMS, as and when required. Emergency repair Disk / password
recovery disks should be maintained for all the Servers.
154